DImension won't open or create a new document

[Getsharoned]

Hello,
I've been trying to use Dimension for two days now but everytime I try to create a new projet or open a saved file, the app keeps loading and nothing happens. Also, the only way to close the app is by forcing it through the task manager.

I've been using Dimension for a while and I never had any problems using it. I did the update, tried installing older versions, uninstall then reinstall, I even uninstall the entire creative cloud app and I updated my computer.

The other apps work perfectly.

Can you help me solve my problem please ? I really don't know why it won't work...

[Ged_Traynor]

Moved to the Dimension forum from Using the Community

[Ussnorway]

have you tried closing the other apps first?

[Getsharoned]

Yes I've tried launching Dimension only

[Ares Hovhannesyan]

What is your OS and hardware?

[JCShoop · Accepted solution]

Ran into the same problem beginning of 2024, I fixed it by installing an older version.

Original install was Dimenison (3.4.11) which was broken, stuck in continuous loading.

Fixed the bug by installing:  Dimenison (3.4)

Restarted my computer and Dimension was able to properly load.  Hope this helps.

You can also check if you meet the system requirements:  https://helpx.adobe.com/dimension/system-requirements.html

[TDM James Walsh]

Thanks for this. Trust adobe to push out updates that make their software unusable.

[michaelc59303933]

Thank you!  I had the same issue.  I uninstalled version 3.4.11 and installed version 3.4.10, which is now working. 

[michaelc59303933]

Actually, I take that back.  Now I get an error message with the older version that says: Use the Create Cloud application to sign in, begin a trial, or purchase Dimension.  Learn more about the requirements.  Dimension will now close. 

 

[michaelc59303933]

Okay, I found a fix for that error now too.  Open one of your other adobe programs that are up to date and log out any other computers you have logged in...so frustrating. 

[JCShoop]

Try installing (3.4)  instead of (3.4.1)

[michaelc59303933]

I tried to install the very old version 3.4 and it's not compatible with new files.  3.4.5 seems to be working well.

[GIULIANA28892580aty4]

Hi,

Dimension 3.4 doesn't work too. Neither version is working. Please resolve the problem!

[GIULIANA28892580aty4]

Hello,
I've the same problem. All the version of Dimension doesn't work. The app keeps loading and nothing happens.

The only way to close the app is by forcing it through a forced exit.

[Michael35614118hj8k]

I HAVE THE SAME PROBLEM TOO! IT MIGHT ACTUALLY BE BECAUSE YOUR MAC IS TOO OLD BUT AT THIS POINT WHO KNOWS. 

[GIULIANA28892580aty4]

MY MAC IS NOT TO OLD!  If it had been I wouldn’t have written here
(5K 27inch 2020 with 64 GB Ram and Ventura 13.6.4.)

All other apps work great. 

There must be another reason.

[Frederik245]

Same problem with Dimension version 3.4.11 using Win 11 on laptop with i9-12900H.

Fixed the problem by going to the previous version 3.4.10 so far so good.

Hope that helps.

[Mirka May]

Me too, having the same problems with Adobe Dimensions, running a new pc (Intel Core i7 14700k) with a GeForce RTX4080 (graphic card).
Hopefully the Adobe Developers read this forum.

[Ussnorway]

Adobe has finished with Dimension to move onto Substance

https://www.adobe.com/creativecloud/3d-ar/campaign/pricing.html?sdid=LH4XTBNH&mv=search&mv2=paidsear...