DImension won't open or create a new document

Forum|Forum|2 years ago
February 7, 2023
5 replies
6766 views

Hello,
I've been trying to use Dimension for two days now but everytime I try to create a new projet or open a saved file, the app keeps loading and nothing happens. Also, the only way to close the app is by forcing it through the task manager.

I've been using Dimension for a while and I never had any problems using it. I did the update, tried installing older versions, uninstall then reinstall, I even uninstall the entire creative cloud app and I updated my computer.

The other apps work perfectly.

Can you help me solve my problem please ? I really don't know why it won't work...

Screen_Recording_-_Made_with_RecordCast.zip

Bug

This topic has been closed for replies.

Correct answer JCShoop

Ran into the same problem beginning of 2024, I fixed it by installing an older version.

Original install was Dimenison (3.4.11) which was broken, stuck in continuous loading.

Fixed the bug by installing: Dimenison (3.4)

Restarted my computer and Dimension was able to properly load. Hope this helps.

You can also check if you meet the system requirements: https://helpx.adobe.com/dimension/system-requirements.html

Frederik245

Participating Frequently

Same problem with Dimension version 3.4.11 using Win 11 on laptop with i9-12900H.

Fixed the problem by going to the previous version 3.4.10 so far so good.

Hope that helps.

Mirka May

Known Participant

Me too, having the same problems with Adobe Dimensions, running a new pc (Intel Core i7 14700k) with a GeForce RTX4080 (graphic card).
Hopefully the Adobe Developers read this forum.