Inspiring

Answered

2019 Needs to Support Windows 7.

Forum|Forum|7 years ago
October 16, 2018
7 replies
26220 views

I understand that Windows extended support of Windows 7 is supposed to end in January of 2020. But that is not going to happen according to the numbers. And given that Windows is still operating on 40% of Windows PC's, Adobe should release a product that supports those users. As a user who still runs Windows 7 (for performance, stability and usability reasons) and a person who uses Adobe products every day, I can say that I will not be upgrading my primary workstation until I absolutely have to. I have Windows 10 on two laptops and it is an inconvenient 'upgrade' to say the least.

Please consider us for the next several releases. Thank you.

This topic has been closed for replies.

Correct answer Nancy OShea

Creative Cloud is supported on Windows 7.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

However some requirements may vary by product. For example XD and Premier Pro have different ssystem requirements than Photoshop and InDesign. Please consult the link below.

Adobe Creative Cloud system requirements

U

UnidayStudio

Participating Frequently

Yes, I'm constantly finding that more and more annoying since I'm paying (and it's not cheap) for products that I basically don't have since now most of the Adobe Desktop products doesn't work for windows 7 anymore. I'm using Premiere, After Effects, Photoshop and others with the 2018 version because I was never able to update them.

I'm not able to move to win10 due to stability and compatibility issues. In the end I think I'll just find another alternative and cancel my adobe subscription (that is not cheap). It's not what I want but I'm not being able to find any alternatives other than that.

Nancy OShea

Community Expert

I don't know what you're hoping for or why you think you can't use Windows 10. But I think maybe you have been missinformed because Win 10 with latest updates is very stable on my workstation. Likewise, Creative Cloud is too.

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

A

ARTivation Media

Participant

This is definitely an issue for more than just a few of us.

After a recent system failure, we had to rebuild our primary workstation, fully confident that we could simply download the CC installer and get our apps back with a little patience, Unfortunately, the 2019 installer seems to be incompatible with windows 7 all of a sudden.

I understand that we can't stand in the way of progress, but c'mon, Adobe. Would it kill ya to offer legacy support for your long-standing repeat customers?? just a thought

Abambo

Community Expert

https://forums.adobe.com/people/artivation+media wrote

Unfortunately, the 2019 installer seems to be incompatible with windows 7 all of a sudden.

What 2019 installer did you use?

ABAMBO | Hard- and Software Engineer | Photographer

A

ARTivation Media

Participant

These are to packages that Adobe live support attempted to install

https://creativecloud.adobe.com/apps#cc-installation

http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx4_8_0_421.zip

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=4773&fileID=4437

Fresh install of Windows 7 Professional. Fully updated. No antivirus installed yet, firewall is off, UAC disabled, permissions to the root directory as well as "Program Files", "program files x86" and "common files" directories set to full control.

All attempts yield the error shown here

DCSmith!

Known Participant

Yes, this really stinks!

I contacted Adobe about it. As long as I continue to pay for my CC subscription, I can continue to use CC. However, there will not be any updates on Win7. It wouldhave made more sense to drop support for Win7 products when/If Microsoft drops support in 2020.

Abambo

Community Expert

If there would be an easy solution, Adobe would have implemented that one. Windows 7 is now several versions behind and it starts getting old.

ABAMBO | Hard- and Software Engineer | Photographer

N

NexusOne

Participant

I am 100% behind the sentiment of concern for this rather high handed approach Adobe has taken regarding support (or lack thereof) for CC on Windows 7.

I too run a windows 7 workstation and having run windows 10 on another of my machines will not be upgrading my CC workstation for all the same reasons of stability and usability as mentioned by the OP. Additionally my current configuration is color managed and I don't want to mess with it.

Windows 7 is still used extensively why is Adobe not continuing its support?

1 Software package should not be dictating which operating system gets used on any given machine. Windows 7 is not EOL - Adobe please reconsider this decision

Nancy OShea

Community Expert

Please tell us which Creative Cloud product or service does NOT work for you on Win7?

Nancy O'Shea— Product User & Community Expert

N

NexusOne

Participant

Just to reiterate...

Adobe's latest communication states...

	Last week we announced the 2019 Release of Creative Cloud. The latest updates are not supported by older OS versions and can only be installed or run on supported versions of Windows or macOS.
	To experience all our new features, you should install the latest version of your computer’s operating system. Upgrading your OS is the best way to ensure you get everything Creative Cloud has to offer

Please confirm that Creative Cloud Photography will continue to work correctly and completely on Windows 7 - the first paragraph above would suggest it will not.

If it will, I am happy, if it won't then your question makes no sense as it suggests that the product should work under windows 7 but the above communication implies the opposite.

Also I repeat that software should not be driving OS choices - that really is the definition of the tail wagging the dog

Clarity please!

stevens54833244

Participant

I upgraded my PS app to 2019, running Win 7 Pro, and it seems to function properly for what I do with it. I'm with you, I don't want to upgrade my OS. I'm perfectly happy with Win 7.

Abambo

Community Expert

Some programs are upgrading (Indesign, Illustrator, Photoshop, ...), some others arn’t (Premiere, Audition, ...)

All the new programs do not install at all because there is per se no previous version that could install.

ABAMBO | Hard- and Software Engineer | Photographer

joanH

Inspiring

Abamo I am told to send customers here. Best regards, JH

This might be more helpful - Troubleshoot Windows system errors, freezes | Adobe software

Nancy OShea

Correct answer

Community Expert

Creative Cloud is supported on Windows 7.

Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog

However some requirements may vary by product. For example XD and Premier Pro have different ssystem requirements than Photoshop and InDesign. Please consult the link below.

Adobe Creative Cloud system requirements

Nancy O'Shea— Product User & Community Expert

L

little fat girlAuthor

Inspiring

It may have been supported when you posted this, but now it's not. Just got this email from Adobe:

Hello [me],

Last week we announced the 2019 Release of Creative Cloud. The latest updates are not supported by older OS versions and can only be installed or run on supported versions of Windows or macOS.

To experience all our new features, you should install the latest version of your computer’s operating system. Upgrading your OS is the best way to ensure you get everything Creative Cloud has to offer.

Upgrade your OS

Sincerely,

The Creative Cloud team

That makes this a problem.

Nancy OShea

Community Expert

https://forums.adobe.com/people/little+fat+girl wrote
It may have been supported when you posted this, but now it's not. Just got this email from Adobe:
.....
That makes this a problem.

That email is the exact same information as the link I posted in reply #2. Why is that a problem for you?

You do not use Windows 8 or 8.1.
You do not use El Capitan.
I assume you have all the latest updates for Windows 7.

Please tell us why you have a problem.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

these are user-to-user forums. post here Tracker

L

little fat girlAuthor

Inspiring

Not sure how clicking that Tracker link helps me. It doesn't offer options to post anything about CC or any of the programs I currently use. I don't need to post anything about AIR or Flash right now.

Also, I'm posting this in the user forums partly to see if there are any other Win7 users out there affected by this.

If I am the only person who thinks Adobe should support Windows 7, then it's my problem.

If there are a significant number of Adobe users who use one of the 40% of Windows PC's still on Windows 7, then it's Adobe's problem.

kglad

Community Expert

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