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M
mitzirella
Participant
March 4, 2018
Answered

$39.59 Charge after subscription ended for a few months?

  • March 4, 2018
  • 2 replies
  • 1295 views

I want to dispute a charge on my account at 16 February of $39.59. My previous plan with Adobe was the 1 year plan with Creative Cloud with my last transaction at July 2017, same date my plan ended. It is now March 2018 and I have not yet registered for a new plan nor have I logged in for months after my previous plan ended. What is this charge and will I be able to get a refund on this because I just realised now and I havent been given details by Adobe as to what the charge is for.

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Correct answer John T Smith

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

2 replies

N
Newboots
Participant
August 18, 2018

I went through a similar dispute with Adobe through my son’s school. No, they will not budge, falling back on fine print. I am out hundreds of dollars and livid. I will never pay for another Adobe product at any cost

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 4, 2018

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 18, 2018

For anyone else reading this, When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

The "fine print" is that when you commit to buy an annual subscription, not the higher cost monthly subscription, there is a fee to pay if you cancel early - SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

    N
    Newboots
    Participant
    August 18, 2018

    You are so very true.  Do not expect a big money hungry company to help you through a subscription disagreement. The bank‘s suggestion...cancel your card...even more grief and trouble.   If you can live without the products Adobe produces...like I can and will, then at least there is some recourse.  I have never experienced a less fulfilling conflict resolution process.  And with luck, never will have to again

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