Skip to main content
droch
droch
Participant
June 13, 2015
Answered

A newer version is installed, 1722 error

  • June 13, 2015
  • 2 replies
  • 6988 views

I have a new Lenovo Yoga 3   and went to install Adobe Pro DC.

I have tried many different things from this forum and nothing works

I even reset the computer to new status

I get a 1722 error where it says in the last step before completing that one of the files cannot complete

or in another attempt it says that a newer version is installed

There is no Adobe installed on this computer at all.

    This topic has been closed for replies.
    Correct answer kglad

    Here is the log error

    Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AcroCEF\AcroServicesUpdater.exe, command:

    This happens at the very end of the install and I have tried multiple downloads and web versions of Acrobat Pro DC 

    Once again there is no Adobe on the machine other than Flash. 


    this is from katjal,

    1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center and click Download.

    2) Select vcredist_x86.exe and download the package.

    3) If you're on a 64 bit machine navigate to "C:\Windows\SysWOW64\" else navigate to "C:\Windows\System32" on 32 bit machines. If "C:\Windows\SysWOW64" folder exists then you're on a 64 bit machine.

    4) Search for msvcr120.dll and msvcp120.dll and rename both files. Don't delete them so that just in case vcredist_x86.exe package fails to install you can rename them back.

    5) Now double click vcredist_x86.exe and install it. After installation completes check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Don't delete msvcr120.dll and msvcp120.dll

    6) Install Acrobat through CC Installer and it should install now without complain.

    2 replies

    K
    KC013
    Participant
    November 28, 2018

    My error occurs at the very end of the install process. It looks like the installer goes out to look for a newer version or an update, then chokes. It very much looks like Adobe is the problem. Whatever database is being checked for updates has the wrong version number entered and when the installer sees this it thinks you have a newer version and backs out of the install.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 13, 2015

    all acrobat and reader versions should be uninstalled.

    clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    then try installing.

    droch
    drochAuthor
    Participant
    June 13, 2015

    Thanks for reading my post and replying but I guess you missed the last line.   There are NO  ADOBE products installed on my computer.

    Its a fresh out of the box 8.1 setup. 

    There should be a way to force install this on here.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 13, 2015

    Here is the log error

    Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AcroCEF\AcroServicesUpdater.exe, command:

    This happens at the very end of the install and I have tried multiple downloads and web versions of Acrobat Pro DC 

    Once again there is no Adobe on the machine other than Flash. 


    this is from katjal,

    1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center and click Download.

    2) Select vcredist_x86.exe and download the package.

    3) If you're on a 64 bit machine navigate to "C:\Windows\SysWOW64\" else navigate to "C:\Windows\System32" on 32 bit machines. If "C:\Windows\SysWOW64" folder exists then you're on a 64 bit machine.

    4) Search for msvcr120.dll and msvcp120.dll and rename both files. Don't delete them so that just in case vcredist_x86.exe package fails to install you can rename them back.

    5) Now double click vcredist_x86.exe and install it. After installation completes check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Don't delete msvcr120.dll and msvcp120.dll

    6) Install Acrobat through CC Installer and it should install now without complain.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices