Skip to main content
dave_martin
Participating Frequently
July 12, 2014
Question

AAMLauncherUtil Icon continues to appear in the LaunchPad on MacOS

  • July 12, 2014
  • 2 replies
  • 14090 views

When I first installed Adobe Acrobat XI Pro trial, in my LaunchPad was created a folder "Other" in the LaunchPad, which contained two icons... one was AAMLauncherUtil and the other I have now forgotten what it was.  At some point after I had converted my trial into a yearly subscription, I clicked on the AAMLauncherUtil and it had a dialog popup that said it was downloading an update.

What this "Update" did was install Creative Cloud, after which the second icon (which name I can not remember now) had a question mark superimposed on it, and no longer functioned.

I called Support and the person I reached told me to just drag both this icons to the Trash, which I did, and I think both the icons disappeared.  Later the next day I noticed that the AAMLauncherUtil icon was back in the Launcher and could not be dragged to the Trash.  When I double click on it, what occurs is that Creative Cloud opens.

I called Adobe Support, and the technician tried a lot of things to get rid of this icon, including going into the "~/Library" and deleting everything he could find that had the name AAMLauncherUtil on it, and trying to uninstall and reinstall Creative Cloud.  None of this caused the AAMLauncherUtil icon to go away, and all it really did is trash my Creative Cloud installation, and resulted in an error message appearing when the AMLauncherUtil icon saying that the Creative Cloud was necessary to resolve this problem and that the Creative Cloud installation was damaged.

Eventually about an hour or more, the  technical support person and the people I could hear giving him advice in the background decided that they didn't know how to fix it, and would escalate the case which they created (Case Number: 185689167) to a higher level of technical support, who they claimed would call me within 24 hours or send me an email.  Of course, as seems normal operation since they claimed in relation to another issue last week that they were going to call also, they never called or emailed.

The next day I called Apple Support and the technician there helped me to repair the Creative Cloud installation  by running a Creative Cloud uninstallation tool from the Adobe website, and redownloading the Creative Cloud installer and reinstalling it.  Nevertheless, the AAMLauncherUtil icon remains in the LauchPad, and if you shut down Creative Cloud and double click on this

AAMLauncherUtil icon, it does start Creative Cloud.  One would think that if starting Creative Cloud is what that icon is supposed to do, that it would change it's name to something more in line with what it actually does.

Has anyone else experienced something similar... or has this icon in LaunchPad also?

This topic has been closed for replies.

2 replies

kingsing
Participant
December 17, 2014

i fix it ,go to applications\utilities there will be Adobe Application Launcher(AAMLauncherUtil) delete it

seamuswarren
Participating Frequently
April 20, 2019

A number of "un-trash-able" Adobe icons/applications clutter my Launchpad.

I downloaded the wrong classic version of Lightroom - CC instead of just plain old LR6, which is since corrected.

Uninstalled LRCC but remnants appear to remain - unless these are not remnants and actually associated with my installation of LR6 enabling the legacy application to run on a Mojave system.

Edit: Just added a little recording of an attempt to delete the folder containing the above icons:

Edit... again:

Opened LR6.14 and a popup advised to re-download a missing Adobe Application Manager (AAM).

Opened "Bin" folder selecting "Put Back" upon right-clicking the trashed "Adobe Application Manager" folder.

Closed and relaunched LR6.14 and this time around there was no popup advisory.

Opened Launchpad and the only remaining icon was a faded Adobe Creative Cloud icon behind a question mark I successfully dragged to the bin and now the Launchpad looks like this...

...and LR6.14 appears functional. So far.

kingsing
Participant
December 17, 2014

i have the same problem