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iBookG4Dude
Participant
September 30, 2013
Answered

Abode Creative Cloud stuck at white screen

  • September 30, 2013
  • 1 reply
  • 2970 views

This is what happens when I try and laucnh CreativeCloud, and when I download a application, this is what happens. http://prntscr.com/1uhhn7http://prntscr.com/1uhhn7

This topic has been closed for replies.
Correct answer iAnkitkhurana

So iBookG4Dude after you install a Creative application the Creative Cloud application becomes blank?  What steps have you tried so far to resolve your difficulties?  Also which version of Windows are you using?


Also, try the following steps to resolve the issue if it doesn't then answer Jeff's questions:

  • Close the Creative Cloud application if it's running.
  • Navigate to the OOBE folder.

          Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
         Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

  • Rename the opm.db file to opm_old.db
  • Launch Creative Cloud

Please ensure you enable the show hidden files and folder options.

Mac:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html

Please let us know if still facing the issue

Thanks!

Ankit

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 30, 2013

iBookG4Dude I am sorry but the images you attempted to post are not visible.  What error message are you receiving?

For information on how to post images please see http://forums.adobe.com/docs/DOC-2324.

I
iBookG4DudeAuthor
Participant
October 1, 2013

That's weird... Here's the link to the picture. http://prntscr.com/1uhhn7

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 3, 2013

So iBookG4Dude after you install a Creative application the Creative Cloud application becomes blank?  What steps have you tried so far to resolve your difficulties?  Also which version of Windows are you using?

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