I have a single app CC membership for Adobe Photoshop (£17.58 per month) which has been in place since around May last year.
I recently had trouble with my laptop which was taken in for servicing and had to be completely reset.
I am now trying to reinstall Photoshop onto my computer using the following link: https://creative.adobe.com/apps but when signing in I get an 'access denied' message despite the fact that my payments are still being taken therefore my membership should be active.
How about instead, you write up a bug report and notify your programmers, so that you guys can fix this problem?
I too am unable to re-download my Photoshop though it is active and attempts to download.
The problem seems to be with Internet Explorer browser. But I have not yet installed my other browsers on this recently restored windows 8 machine. This is something you guys should fix, as no doubt thousands of people are running into it.
Try holding CTRL + SHIFT + ALT while simultaneously opening the program. This will reset all of your permissions and put everything back to default. Note: It may erase all previous preferences and settings.
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