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New Here ,
Oct 06, 2022 Oct 06, 2022

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I am tring to install my copy of CS6 Design and Web Premium on a new Windows 11 laptop I installed it fine on my Windows 10 laptop in the past but on 11 I am getting an error of for your security access to your account was temporarily denied. I have an educational licence. I can sign into the website just fine only the program is throwing the error.

 

Screenshot 2022-10-07 023228.png

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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did you previously or do you currently have adobe cc installed on your win 11 computer?

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New Here ,
Oct 07, 2022 Oct 07, 2022

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No I don't brand new no Adobe products

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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did you use the installation file from a cd or downloaded to start the install?  ( don't migrate it.)

 

at what point in the install process did you see that message?  before or after entering your serial number?

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Downloaded from Adobe not migrated and after the prompt to enter serial number.

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Ok I checked the activation issues and it's all clear, went through the common conectivity issues and it is all clear as I am fully connected do not have a firewall or antivirus as of yet and I have tried both my home network and my uni network. I am not sure about how to whitelist the endpoints as I never had to do that anymore so is there a step by step on how to do that?

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Is this from an enterprise license with your school/university?  All the information I can find on that is linked to enterprise licenses which are controlled by your on-site IT department so you would need to contact them. If you don't know who that is this KB article could help you: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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New Here ,
Oct 07, 2022 Oct 07, 2022

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No it's a personal licence it was bought at uni with educational funds but registered to my private email.

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