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Legend
June 17, 2024
Question

Access to offline updaters

  • June 17, 2024
  • 3 replies
  • 2217 views

I just moved and have no Internet at my new place. I have CC2024 apps installed on my Mac desktop which I'm unable to update. I do have a MacBook Pro which I can take to someplace with wifi but would need download links (I'm currently at work.)

How do I get offline installer/updater links to the latest versions of the CC apps? At this time I just need Lightroom Classic, Camera RAW, and Photoshop.

This topic has been closed for replies.

3 replies

Legend
June 24, 2024

I just want to thank Adobe for the complete lack of assistance and for a user-hostile policy. I had to tear down my computer and take it physically to a location with wi-fi, just to run Adobe updates.

There is a reason that most Adobe customers have come to hate the company. This kind of nonsense is why.

Kanikas
Community Manager
Community Manager
June 24, 2024

Hi, 

I see you have an active Photography plan, and unfortunately we don't have any offline download options available. If you have limited access to internet, and you wish to use Photoshop, you can try Adobe express. 

You can also utilize Adobe Express with Gen Ai to create stunning artwork using your pictures and create amazing content? And guess what? Adobe Express is part of your paid subscription with Adobe; try now: https://adobe.ly/3KZ88O4

 

Hope this helps! 

 

Thanks 
^KS

Legend
June 24, 2024

Isn't Adobe Express an online service?

The problem is not USING Photoshop. The problem was/is that I had to tear down my gear and physically take it to another location just to install updates to the current, shipping versions of the applications.

This is asinine. You should make installers available for download. The bits are the same, its just your company being jerks to paying customers.

Community Manager
June 18, 2024

Hi @Lumigraphics,

We're sorry for the trouble. You can continue using the version of the applications till you get the internet connection. Adobe provides the offline grace period for situations like these. You can get more info here(when you get wi-fi): https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

Let us know if you have any questions.

 

Thanks,

Shivangi 

Legend
June 18, 2024

I'm able to use the older versions but I would like to get updated, I'm not sure when I will have Internet installed. I can do the activation check via phone tethering but not updates. This is why I need the actual installers which I can download to my MacBook Pro from a different location. I have an M1 Mac and want to stay up-to-date with the applications.

Kanikas
Community Manager
Community Manager
June 18, 2024

Hi, 

We understand your concern, however, we don't have the offiline updates available. 

 

Thanks 
^KS

kglad
Community Expert
Community Expert
June 17, 2024

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.