Accidentally bought wrong version. How do I exchange it for the one I need?

[shanar]

I just purchased Photoshop Elements and Premiere Elements but accidentally bought the Windows version. I need the Mac version. Who do I contact to exchange this? I haven't downloaded it.

[Ethereal_Sunflower98BC]

You may try to do a platform swap. Refer below link for more information

Order product | Platform, language swap

[shanar]

Do I have to download it to register it? If I download it, I can't open it because I am using a Mac.

[Ethereal_Sunflower98BC]

You do not have to download window version, once you have received the serial number you  have download the product from

below link

Adobe - Download free trial version Adobe Photoshop Elements 13 | Adobe

Once you have clicked on download button it will install Adobe download assistant from where you can install both Photohop elements and premier elements

To receive the serial number immediately contact Adobe chat support team via chat and request for a platform swap.

Make sure you have PEPE 13 version, you may also request for a DVD set for MAC

http://helpx.adobe.com/ontact.html

[shanar]

Thank you. I appreciate the help!!!

I registered them at the link you provided above, and under My Products they are listed, but when I click Returns to swap it, it doesn't find any products. It says, "Keine Bestellungen gefunden." which is "No Orders Found". (I am in Germany.) Screenshots below.

Am I doing something wrong?