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Accidentally cancelled my plan

New Here ,
Mar 14, 2019 Mar 14, 2019

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I accidentally cancelled my account and was charged. I am an art major college student and did intend to cancel the account. I use it pretty much all the time, and would like to reverse what I have done. Can someone help me ?

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correct answers 1 Correct answer

Adobe Employee , Mar 19, 2019 Mar 19, 2019

Hi there,

Apologies for the delay. It's taking more time than excepted.

Be rest assured that I have escalated your order to be reactivated.

Thanks for your patience in resolving this issue.

^Ani

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Did not intend to cancel the account

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Community Expert ,
Mar 14, 2019 Mar 14, 2019

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Contact Customer Care -- only Adobe can help here as there is no user option to revert a cancel once it is confirmed!

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 14, 2019 Mar 14, 2019

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Hi there,

I'm looking into your account right away. I will update this thread as soon as the subscription is restored.

^Ani

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Community Expert ,
Mar 14, 2019 Mar 14, 2019

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This is a public forum, not Adobe support... Sorry, but we can't help with your specific problem.

You have to contact Adobe staff to help (click below).

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Mar 19, 2019 Mar 19, 2019

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Hi there,

Apologies for the delay. It's taking more time than excepted.

Be rest assured that I have escalated your order to be reactivated.

Thanks for your patience in resolving this issue.

^Ani

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Adobe Employee ,
Apr 09, 2019 Apr 09, 2019

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Hi there,

Your plan for creative cloud all apps is active now. Please sign out of CC desktop app and then sign back in again to see the changes.

Learn how to activate and deactivate Creative Cloud apps

Kindly update this thread if you run into any issues. Thank you for your patience in resolving this issue.

^Ani

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