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Ana11
Participant
May 28, 2020
Answered

account deleted by mistake

  • May 28, 2020
  • 3 replies
  • 1431 views

 Hello, yesterday I started a new account with my school's email, but the school was supposed to take care of my registration in advance, so I did not know there was an error and started the account, but the option did not appear if it was personal or from a company or school, so I canceled and now I want to use the same email again, could someone help me to reactivate the email?

This topic has been closed for replies.
Correct answer Nancy OShea

No.  I'm sorry but this is a user-to-user forum.  Even if we could help, cancelled accounts cannot be reactivated. 

You need to create a new account.

 

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 10, 2020

>how long does it take before I can use the same email id

 

I don't work for Adobe, but based on similar questions the only answer I have is never

 

But, contact support to verify

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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    Daniel5FDF
    Participant
    September 10, 2020

    Thanks. I just got in contact with Adobe support and they told me that they will completely delete my account and they will send me an email when the process is complete. Then I can just make a new account using that same email. I'm still waiting for the email. I'll let know if I have any progress.  

    D
    Daniel5FDF
    Participant
    September 10, 2020

    I just did the same thing. I deleted the account not knowing that I cant make a new account using the old email. I'm contacting the school IT department but I'm sure if that'll do anything.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 29, 2020

    No.  I'm sorry but this is a user-to-user forum.  Even if we could help, cancelled accounts cannot be reactivated. 

    You need to create a new account.

     

    Nancy O'Shea— Product User & Community Expert
      I
      Iqbal Sarabi
      Participant
      June 4, 2020

      In continuation to this question, how long does it take before I can use the same email id to create another account after I have deleted my account? 

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