Copy link to clipboard
Copied
I recently did a clean install of Windows 10 and reinstalled CS5.5 which automatically updated to CS6.0. Every day I get a pop-up box stating there is an update available for Acrobat X Pro, but when I run the request, I get a pop-up box that says:
"Update failed
An error occurred. Please check for updates again later.
Error: 130200"
I've tried rebooting my PC a few times. I've also updated Acrobat X Pro from within the program without any problem. In fact, I was running Adobe Bridge and selected to update software and it looked for updates for all CS6.0 programs, including Acrobat X Pro, which it successfully updated. But within an hour, I received a pop-up box stating there was an update available for Acrobat, and when I selected it, I received the message above.
Back when CS5.5 was the latest version of CS, Adobe created a policy, if you purchased CS5.5 you would get a free upgrade to CS6.0 when it was made available. A problem I've had dating back to then, is I can't just install CS6.0 directly because when I do it tells me I have a serial number for CS5.5. But when I try to install CS5.5 (like I did last week), it accepts my serial number for CS5.5 and then installs CS6.0.
Copy link to clipboard
Copied
it's difficult to determine what's actually happening because part of what you report is impossible: cs5.5 would never 'update' to cs6.
Copy link to clipboard
Copied
Back when CS5.5 was the latest version of CS, Adobe created a policy, if you purchased CS5.5 you would get a free upgrade to CS6.0 when it was made available. A problem I've had dating back to then, is I can't just install CS6.0 directly because when I do it tells me I have a serial number for CS5.5. But when I try to install CS5.5 (like I did last week), it accepts my serial number for CS5.5 and then installs CS6.0.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now