Acrobat X setup from Creative Suite 6

[RichardCott]

Trying to install CS 6 from CD and it fails on installing Acrobat X every time, no meaningful error given. THis is on a Windows 7 latpop, have ninstalled from same CD onto two other machines, one of similar configuration, successfully.

[AdityaKalania]

Please try to download the CS6 suite trial, and then try to install the suite.

Can you also check the installation log from C:\Program Files (x86)\Common Files\Adobe\Installers.

- Open the latest log file in notepad

- Scroll to the very bottom

  - copy the content after Summary and paste it here.

[RichardCott]

Thanks Aditya, pasted below as requested.

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |  - 0 fatal error(s), 2 error(s)

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Win OS version: 6.1.1.0  Type: 1

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ----------- Payload: Acrobat Professional 10.0.0.0 {AC76BA86-1033-F400-7760-000000000005} -----------

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ERROR: Install MSI payload failed with error: 2 - The system cannot find the file specified.

MSI Error message:

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ERROR: Third party payload installer AcroPro.msi failed with exit code: 2

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Please search the above error string(s) to find when the error occurred.

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | These errors resulted in installer Exit Code mentioned below.

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | -------------------------------------------------------------------------------------

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Exit Code: 6 - Silent workflow completed with errors.

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | END - Installer Session

07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

[AdityaKalania]

Hi Richard,

Please follow the KB doc : http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html