Acrobat XI Pro serial number not recognized by DC

Forum|Forum|10 years ago
October 31, 2015
2 replies
8727 views

I have a registered serial number for Acrobat Pro XI and understand that qualifies me for a free upgrade to DC. However, DC tells me my serial number is invalid. Any help? OS: Windows 10

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Correct answer kglad

I appreciate the help, but unfortunately those are only subscription plans via that link.

you're click the wrong link from that page.

acrobat dc is subscription. you want acrobat pro or std 2017

O

oye akindeleo66091343

Participant

I also have the same question!

kglad

Community Expert

you need to enter a valid dc serial number to proceed to the next step.

davidh59755087Author

Participating Frequently

how do you get to the point of seeing an invalid serial number message (shown in message 2)?

I followed the steps in your original reply. It does not give me the option you said it would.

kglad

Community Expert

when you start your install you're prompted for your acrobat dc serial number. after entering that and failing to find acrobat xi installed, you will be prompted to select xi from a dropdown. you will then be prompted to enter your xi serial number.

enter the correct number at the correct time and installation will complete.

davidh59755087Author

Participating Frequently

It does not give me the option to select XI. This is what I get after I enter my serial number:

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