activate license in another laptop

New Here ,
Jan 14, 2022 Jan 14, 2022

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I had my license and already activeted it in my old laptop.

As it has problem on LCD, I use another laptop. But, I can't use my license in this new laptop, eventhough it stated that the license can be used in 2 laptop.

I'd checked and there is no cativated user at time ....
Please help...

Thank you.
Dian

ublik_0-1642150199575.png

 

Moderator edit, serial number removed from public view in screenshot

 

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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If you can't deactivate a serial number you have to contact the Adobe support. Only they can reset the activation counter. 
  

This is a public forum and not the link to Adobe support. We're all normal users as you are.  
Sorry, nobody here can help with an account or payment problems  
  

Be sure to be signed in with your Adobe ID before accessing the link below.  
Do be aware that Adobe's staffing is also impacted by the virus and so wait times can be a little are longer. Make sure that your browser does NOT block ads, scripts, or pop-ups.  
Please allow 'cookies' in your web browser for the link to work  
 

This link will go directly to the chat option  
Type "Agent" in the chat box to bypass the chatbot and be connected to a person  
-Meaning type in the word Agent without the quote " " marks  
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
  

ASK ONLY FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT  
You may have to be PERSIST or TRY SEVERAL TIMES to find a more experienced support professional. 

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