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JordanRD
Participant
August 30, 2017
Answered

Activate old CS3

  • August 30, 2017
  • 1 reply
  • 1439 views

I've received a new serial number and downloaded and installed the updated CS3. Upon opening programs after installation, I have no opportunity to enter the new serial number, the serial number from my original copy is already entered and unchangeable. I only receive a message that it needs to be activated.

How can I re-activate this program?

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    uninstall cs3 (using the uninstaller)

    clean per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    remove the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

    restart your computer

    follow the steps here to install cs3, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 30, 2017

    uninstall cs3 (using the uninstaller)

    clean per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    remove the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

    restart your computer

    follow the steps here to install cs3, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

    andyturner_info
    andyturner_info
    Participant
    November 6, 2017

    I have more or less the same problem as the OP:

    I've uninstalled CS3, restarted my PC, downloaded and installed the updated CS3. Now when I open a CS3 program, I see the "Activation - No Connection" message. I tried "Activate over the telephone" and on that screen the new Serial No is displayed, along with an Activation Code.

    But on ringing the phone number I'm told phone activation no longer exists and am sent to adobe.com/go/activation - at which point I'm pretty much back where I started.

    Any suggestions?

    thanks

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 6, 2017

    confirm that you can connect to the secure adobe servers.

    for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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