Activating Adobe Lightroom CC on a new device

Thank you all very much for taking the time to reply.

The answer was in a combination of things. I managed to access my account  with John's suggested link and deactivated the old device. This seems to have worked so problem solved!

Many thanks again,

Maria

if you still have your old laptop with lr 6 installed, you can recover your serial number from it and then use that number to install lr 6 on your new computer.

to recover:  https://mac-product-key-finder.com/

to reinstall, use lr 6.10 with that serial number (and secure your serial number for future use).  also, if you no long need lr 6 on your old computer deactivate it (help>deactivate) and then uninstall it.

Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.10| 5.7.1|  4.4 | 3.6 |
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:  2015

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Many thanks to both of you for your replies. I am talking about Lightroom CC and I can't actually remember whether a serial number was given to me when I redeemed the code which I guess doesn't help. I was expecting though that when I entered my Adobe account, the system would "remember" that I have a year's access to Lightroom and Photoshop but it doesn't seem to.

Do you mean Lightroom CC [Cloud] which does not use a serial number... or Lightroom 6 which does use a serial number?

When you REDEEMED the Redemption code you got a 24 character serial number that started with 1160 and is all numbers, no letter characters. That is what you use during the install of LR.

Hopefully you recorded that serial number.