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fredriks21718629
Participant
November 25, 2016
Answered

Activating problems with CS5.1 through adobe ID

  • November 25, 2016
  • 1 reply
  • 2390 views

Hi,

I'm trying to install Photoshop on my travelling computer that requires an older version. I've found one which I have installed, but I don't have a serial number so I am trying to activate it through my adobe ID. I should be able to have it on two computers. When I am trying to log in through register product, I can enter my ID and my password, but then it says

You couldn't start your subsription on Adobe CS Live. Try again later.

I've already added too much time troubleshooting this. There is nothing wrong with my clock or my internet connection.

I don't understand why adobe doesn't have an easier way for me as a paying customer to solve my problem manually, instead of sending my round and round in world of trouble shooting..

Please help me with this.

Does anyone know what to do?

Kind regards,

Fredrik

      This topic has been closed for replies.
      Correct answer kglad

      cs6 is the oldest version you can use with a subscription.  with everything else you need a serial number.

      if you purchased from or registered with adobe, you can check your account, Adobe ID

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 25, 2016

      you need your serial number.  cs5.1 doesn't activate with your adobe id.

        F
        fredriks21718629Author
        Participant
        November 25, 2016

        Thanks for your answer, but I don't have a serial number. I activated the CS6-version with my ID. Can adobe provide a serial number for me you think?

        --

        med vänlig hälsning

        Fredrik Svensson

        <Removed by Moderator>

        XVII Svensson Production AB fredag, 25 november 2016, 04:27PM +01:00 från kglad  forums_noreply@adobe.com :

        >Activating problems with CS5.1 through adobe ID created by  kglad in  Downloading, Installing, Setting Up -  View the full discussion

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        November 25, 2016

        cs6 is the oldest version you can use with a subscription.  with everything else you need a serial number.

        if you purchased from or registered with adobe, you can check your account, Adobe ID

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