activation code

[glamorous_vibrancy15A9]

Hi. I haven't receive activation code yet for cc. How and when do you send it?

[David__B · Accepted solution]

Hi Drejck,

Information should be sent to the email address you used with your Adobe ID, might check your junk mail just to ensure it didn't get routed there on accident.

-Dave

[DaleR000]

So we get a code too? For what? I thought signing into creative cloud via the "I want activate" dialog of the trial popup screen was how it is activated. My apps, including Encore, certianly seem activated now.

[David__B]

DaleROOO,

Two separate topics, enabling the CCM membership itself, and converting a trial product "License this product" to be included with an active subscription.

-Dave

[DaleR000]

Still confused. I had the trial enabled (installed from Monday) and it was on day 25 or whatever. Today, I launched one of the apps (Photoshop), the trial dialog box came up, I selected to activate, it asked me to log into creative cloud, I did, and everything (including Encore) was activated. No serial number was necessary.

So why would you need a serial number?

[cjacs987654]

Hi

I am in UK, i havent had anything yet from adobe even though I ordered in April. The service shows on my adobe account.

Any idea when i will be getting email? (its not in junk mail)

Thanks

Chris

[David__B]

DaleR000,

Did you get it straightened out?

Chris,

Do you have an order #? Might need to contact customer support to ensure the order went through okay.

-Dave

[cjacs987654]

Hi David_B

All sorted, thanks for your reply.

I ordered about a month ago.

When the release was due, I was reading other forum messages and thought that you had to have a key emailed to you before you could continue, but all I had to do was log in using my adobe ID

and the apps were there ready for download. Very slick! - Im impressed how easy it was, no keys to type in or anything

Thanks again

Chris

[supergrullo]

Hi David,

I have my order number but I dont have the option to activate Muse.  When I open Muse it only gives me the option to continue my trial even after I purchased it.  I think I tried everything even uninstall and reinstall using ACCC.  Can you help please?

Thanks David W.

[David__B]

Hi Dave,

Are you are Windows or Mac?

After I installed it and launched it I get the following Window

Did you get anything like this? I just chose the first option and signed in with my Adobe ID

[Mikeandthebear]

Win 7