Activation Limit Reached

[SnaprMedia]

I am using a second computer a Mac Laptop my other device is a Desktop-N25DQ9P and keeps getting registered twice for some reason, causing a loop that makes me have to bump the desktop over and over. Please help! This isn't how I need to spend my day logging in over and over again.

[kglad]

Creative Cloud "Activation limit reached" or "Sign-in failed" error

[moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

[Jeffrey_A_Wright]

HaveTechWillTravel, in addition to the steps offered by Kglad, on how to manage your activations in post #1, I would recommend you review the settings of any installed security, system utility, or back up software that is installed on both computers.

I reviewed the activation history for the e-mail address you used to post to this public discussion forum, and I do see a large number of daily requests from both computers.  Any software that can modify or affect files on the computer is a suspect.

You are also welcome to work directly with our support team at Contact Customer Care to see if any other steps can be implemented.

[VoidSpaceRabbit]

Hi Jeff,

I get this same issue, and I've logged 2 (or 3) cases with Adobe support about this. It seems there is a bug somewhere that's registering computers multiple times.

The workaround it just sign out of the same computer that I'm using, to let it sign me back in, but for the price I'm paying for the software it's pretty annoying.

Is there anyway this can be looked into as a bug and fixed?

[Jeffrey_A_Wright]

Noblemonkey, sorry to hear that you are facing difficulties managing your activations.  You mentioned you have been in contact with our support team.  Can you please post the case numbers from your interaction to this public forum discussion?  You can find information on how to locate and update your recent support cases at View Adobe Support cases .

[VoidSpaceRabbit]

Hi Jeff,

Sorry for the long delay in my reply. The case numbers are as follows:

ADB-5296071-L3L1

ADB-6890830-K1L1

Please let me know if you need any further information.

Regards,

Sam

[Abambo]

You may have to wait for a response because of the 4th of July celebrations in NA.

[Jeffrey_A_Wright]

Noblemonkey, thank you for the update, unfortunately, the most recent support case is case ADB-7197063-Q8F6 where you inquired about the availability of Encore CS6 on May 17, 2019.

The other two cases are not related to any activation related difficulties.  If you are still facing problems managing your activations, then please contact our support team directly at Contact Customer Care so that any errors can be investigated.

[VoidSpaceRabbit]

Hi Jeff,

I'm double checking my cases.

ADB-6890830-K1L1 is definitely about activation, in the sense that it's activating multiple times on the same computer.

ADB-5296071-L3L1 is also about the same thing.

Please let me know if I can provide more information here.

This screenshot shows the issue:

[Jeffrey_A_Wright]

I am sorry, Noblemonkey, but I see no reference to the activation difficulties in case ADB-6890830-K1L1 which occurred on April 26, 2019, nor in case ADB-5296071-L3L1 which occurred on January 10, 2019.

If you are currently facing problems managing your Creative Cloud activations then please begin a chat session with our support team at Contact Customer Care .  If you continue to face problems then please update this public forum discussion with your recent support case related to this error.

[VoidSpaceRabbit]

Hi Jeff,

I'm not sure what you can see from your end, but I can only see part of the ticket. ADB-5296071-L3L1 for instance as in the attached screenshot.

Below that, there is a list of images I attached, all related to "over activation"

[Jeffrey_A_Wright]

Noblemonkey, I am sorry, but case ADB-5296071-L3L1 was closed after we did not receive a response from you on 1/29/2019.

Any difficulties you are facing managing your activations will not be solved in a public discussion forum.  Please contact our support team at Contact Customer Care so a new case can be opened to resolve the current errors you are facing, Noblemonkey.

[Abambo]

I had the same on one of my computers where a license has been taken from machine_name and Machine_name_x64. I'm not quite sure why it disappeared, but I suspect either a Windows update or a CC update. It was more a nuisance than anything else.