Adobe Acrobat Pro DC-Cancel of agreement

[ankitl44812265]

I have mistakenly applied for Adobe Acrobat Pro DC 1 year contract, but I just wanted for 1 month.

I want to cancel the agreement. I tried calling Adobe guys, but cannot get them through. Can someone help me.

[Bani Verma · Accepted solution]

Moving this query to Adobe Creative Cloud community for quick and better help.

Hi Ankitl44812265, did you try the work around shared here: Contact Support FAQ: Unable to reach support through the "Contact US" link , to contact the chat or phone support? If it didn't help then try the below steps:

• Go to: Contact Customer Care , sign in with your Adobe ID (email address registered with Adobe)
• Select "Account Issues"
• Select "Cancel my membership"
• Click on the blue button "Show me my contact options"
• Choose "Chat or Phone"

Let us know if this helps.

[ankitl44812265]

Dear Bani

Thanks for the reply, but I am not able to find account issue when I log in.

[Bani Verma]

Do you see the below screen after logging in on Contact Customer Care ?

If not, then click on 'Change' written below the choice 1:

Now you should see all the options shown in the first screen shot.

[ankitl44812265]

Dear Bani

the customer support link is not opening. What do I do next. Cant you do anything from your end.

[ankitl44812265]

Dear Bani

I was able to access till this screen. Now chat option is not available and how do I call on this number. I tried this number but cannot contact.

[Bani Verma]

Thanks for the update Ankitl44812265, Please go to the same page : Contact Customer Care , now scroll down and look at the bottom left corner of the screen for a 'Change region' button, click on it and select region as India and then try again.

This number that you see is for USA.

Hope this helps.

[ankitl44812265]

Hi Bani

Called on 0008004401751 and 00918004401751.

None worked. What should I do now,

[Bani Verma]

Sorry that you are unable to connect to the Phone support team.

I am looping in KanikaS​ for further help, would request your patience.

[ankitl44812265]

Thanks. But which number is correct and why ADOBE don't show the number which the person should actually dial.

Bani one more thing. I am working in Kuwait, but selected India as region

[Bani Verma]

Oh no I am sorry, may be that's the problem please select Kuwait in the region section and try again.

[ankitl44812265]

Dear Bani

I was able to call the Kuwait number. But the there was lot of problem and accordingly, could not place my request. Can you please cancel the service.

[Kanikas]

Hi Ankit,

Please check your private message.

Thanks

Kanika

[ankitl44812265]

Dear Bani / Kanika

My issue got resolved. Thanks a lot.

Regards

[Bani Verma]

You're Welcome