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Participating Frequently
May 16, 2018
Answered

Adobe Acrobat Pro DC-Cancel of agreement

  • May 16, 2018
  • 1 reply
  • 1976 views

I have mistakenly applied for Adobe Acrobat Pro DC 1 year contract, but I just wanted for 1 month.

I want to cancel the agreement. I tried calling Adobe guys, but cannot get them through. Can someone help me.

This topic has been closed for replies.
Correct answer Bani Verma

Moving this query to Adobe Creative Cloud community for quick and better help.

Hi Ankitl44812265, did you try the work around shared here: Contact Support FAQ: Unable to reach support through the "Contact US" link , to contact the chat or phone support? If it didn't help then try the below steps:

  • Go to: Contact Customer Care , sign in with your Adobe ID (email address registered with Adobe)
  • Select "Account Issues"
  • Select "Cancel my membership"
  • Click on the blue button "Show me my contact options"
  • Choose "Chat or Phone"

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
May 16, 2018

Moving this query to Adobe Creative Cloud community for quick and better help.

Hi Ankitl44812265, did you try the work around shared here: Contact Support FAQ: Unable to reach support through the "Contact US" link , to contact the chat or phone support? If it didn't help then try the below steps:

  • Go to: Contact Customer Care , sign in with your Adobe ID (email address registered with Adobe)
  • Select "Account Issues"
  • Select "Cancel my membership"
  • Click on the blue button "Show me my contact options"
  • Choose "Chat or Phone"

Let us know if this helps.

Participating Frequently
May 16, 2018

Dear Bani

Thanks for the reply, but I am not able to find account issue when I log in.

Bani Verma
Community Manager
Community Manager
May 16, 2018

Do you see the below screen after logging in on Contact Customer Care ?

If not, then click on 'Change' written below the choice 1:

Now you should see all the options shown in the first screen shot.