Re: Adobe Saggart hidden payment

Kanikas

We're glad your issue was resolved. Feel free to update the thread for any other questions. ^KS

Kanikas · ‎Oct 13, 2025

Hi there, Shivangi has shared the link to contact support. Our support team will be able to assist you with the issue. Unfortunately, there is nothing more that we can do. Thank you for your patience. ^KS

Kanikas · ‎Oct 12, 2025

Hi Bhawesh_Srivastava7416, Kindly share more details about the issue your have regarding your subscription. Do wish to purchase one or you already have one? Please share details for us to be able to help you. Thanks ^KS

Kanikas · ‎Oct 12, 2025

Hi Andreas_Fotograf, Thank you for your patience. In case you are unable to change your plan using these steps- https://adobe.ly/3J5ioqR, please get in touch with support. Most likely you may have to cancel the current plan and purchase a new one. Our team will respond to your refund related questions. Please click here: Hope this helps. Thanks ^KS

Kanikas · ‎Oct 12, 2025

Hi Flawless_sharpness7730, Please refer this article for complete help:https://adobe.ly/4h8n8s9 Feel free to let us know if you have any questions around the same. ^KS

Kanikas · ‎Oct 12, 2025

Hi, We are sorry for all the trouble. Can you try this link to contact support: https://adobe.ly/43b3ZQz; Let us know if this works. ^KS

Kanikas · ‎Oct 09, 2025

Hi m.e.a91079428, We are here to help you. I see you have an active Adobe account under the same ID as with the forums. You have two single app plans under this ID InDesign & Illustrator. I don't see any Photography plan under this ID. If you wish to upgrade, please follow steps shared in this link for help: https://adobe.ly/4mZQtGG. If you still don't get the option, kindly get in touch with the team here: Hope this helps. Thanks ^KS

Kanikas · ‎Oct 08, 2025

I agree, the bank also would not make such a mistake, but I would still suggest that you contact them once to clear any doubts. From Adobe, be assured that you were not double charged. ^KS

Kanikas · ‎Oct 08, 2025

Hi Lockehard, We are here to help you. I see that you have an account under the same ID as with the forums. The two active subscriptions that you have are Photography plan and Illustrator single app. None of these were double charged in any of the past months. I thoroughly checked each of them. Do you mind checking your back for the same? Do let us know the outcome. Thanks ^KS

Kanikas · ‎Oct 08, 2025

Hi jonathanrichards, I see that you have an Adobe account under the same ID as with this community. There are 2 subscriptions under this account, Adobe Stock and Creative cloud + Stock. One of the susbcriptions in active and other is under payment issue. If you don't wish to continue, please follow steps shared in this link to cancel the subscription : https://adobe.ly/3WurNLy; Hope this helps. Thanks ^KS

Kanikas · ‎Oct 08, 2025

Hi Raymond_Moayeri5080 , Thank you for contacting us. I see that under this account, Creative Cloud pro subscription was cancelled. Also, 6 different refunds were issued with following reference numbers: 0268051463, 0268026358, 0268033484, 0267998726, 0267985860, 0268049564. The amount for each of them was $59.99. Other than these refunds we don't see any other refund for your account. If you were promised refunds more than this, kindly get in touch with support here. Hope this helps! Thanks ^KS

Kanikas · ‎Oct 07, 2025

You're welcome. Happy to help. ^KS

Kanikas · ‎Oct 07, 2025

Hi there, We are here to help you. Could you please enter the details of the charge in the link below and check what is it about: https://adobe.ly/43awIFc; Let us know if you still need help around the charge. Also, as suggested above, kindly update your open ticket with our support team. Thanks ^KS

Kanikas · ‎Oct 07, 2025

Hi Raymond Moayeri, Thanks for getting back to us. Could you please login with the other email address and message us? Only then we will be able to check your account details and provide you the information. Thanks ^KS

Kanikas · ‎Oct 07, 2025

Hi awsylum, Kindly help us understand more about your issue? What is the issue with hosts file? Are you not being able to install an app? Please share more details for us to help you. Thanks ^KS

Kanikas · ‎Oct 05, 2025

Hi chili_4214, I hope you were able to cancel subscription by the help of steps shared above? Let us know if there is anything else you need help with. Thanks ^KS

Kanikas · ‎Oct 05, 2025

Hi ijeoma_6367, I hope you were able to follow steps shared above by our expert to resolve this issue? let us know if you need help with anything else. Thanks ^KS

Kanikas · ‎Oct 05, 2025

Hi cinzia_4476, We are here to help you. Hope you were able to floow steps shared in the link below for help. Let us know if you have any questions. Thanks ^KS

Kanikas · ‎Oct 05, 2025

Hi there, Hope you were able to get in touch with support and resolve your issue. Have a nice day. Thanks KS

Kanikas · ‎Oct 05, 2025

Hi franklinpoole, The CC cleaner tool removed everything related to Creative cloud. Are the other apps on this machine working fine? Is the OS operating normally? When do you usually get the error message? Id it after using the CC apps or using other apps on this machine? Thanks ^KS

Kanikas · ‎Oct 01, 2025

Hi ahmed_7522, Sorry that you are still facing the same issue. Are you on Mac or Windows? Please check the compatibility here: https://adobe.ly/4gN4rKu. If your system is compatible and you are still facing the same issue, I would suggest you to uninstall the Creative Cloud version that you have on your machine and re-install again. Please follow the steps shared here to uninstall: https://adobe.ly/4gYi1Lm. Once done, install again with help of steps shared here: https://adobe.ly/46G2nAR; Do let us know the outcome. Thanks ^KS

Kanikas · ‎Oct 01, 2025

Please try this: https://adobe.ly/4mKYejQ ^KS

Kanikas · ‎Oct 01, 2025

Hi aditya_3984, We hear you! Please follow the steps shared in this link to cancel your subscription online: https://adobe.ly/3INFLoB; Hope this helps! Thanks ^KS

Kanikas · ‎Sep 30, 2025

Hi el_5567, We hear you! Did you follow the steps shared above to cancel the subscription? The steps will help you cancel the subscription within your Adobe account. Do let us know the outcome! Thanks ^KS

Kanikas · ‎Sep 30, 2025

Hi jonathanrichards, We are here to help you. Could you please enter the details of the charge here in the link and idetify what the charge is for: https://adobe.ly/4nTTyc7; Hope this helps! Let us know if you need more help around the unknown charge that you are seeing. Thanks ^KS

Kanikas · ‎Sep 29, 2025

Hi chuck_9081, We're glad the issue is resolved. Feel free to update the thread for any other questions. Thanks KS

Kanikas · ‎Sep 29, 2025

Hi Ulkar Hajizada, We are here to help you. Your Adobe account shows you have a Stock subscription. Please follow the steps to cancel the same: https://adobe.ly/4mHX6xj; Hope this helps. Thanks ^KS

Kanikas · ‎Sep 28, 2025

Hi martina_meggiorin4551, I see that you have an Adobe account under the same ID that you are using with this community. There is no active subscription under this ID. Do you have an Adobe account with a different account? In case you are not sure, please take help of this link to locate an unknown charge: https://adobe.ly/48DyCSk. Hope this helps. Thanks ^KS

Kanikas · ‎Sep 28, 2025

HI emotional.pxl, We're glad it worked for you. Feel free to update the thread for any other questions. Thanks ^KS

Kanikas · ‎Sep 24, 2025

Hi Exuberant_sincerity3434, We are here to help you. Were you able to successfully cancel the subscription? Did you get an email? If not, check your Adobe account if the subscription is active: https://adobe.ly/4mtgJsV; If you see that there is an active subscription, please cancel it by following the steps:https://adobe.ly/4pEXvTP; Let us know if you need more help. Thanks ^KS

Kanikas

Kanikas

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