Re: COBRO INCORRECTO

Kanikas · ‎Sep 19, 2025

Hi ISABELA.DIBUJA, Were you able to locate the charge? Did the article help? ^KS

Kanikas · ‎Sep 19, 2025

Hi ggreathouse, Were you able to resolve the issue? ^KS

Kanikas · ‎Sep 18, 2025

Hi there, We are here to help you. Please see this article for help: https://adobe.ly/47P1PJO. Kindly follow the steps shared in this link to cancel the subscription. Thanks ^KS

Kanikas · ‎Sep 18, 2025

Hi M4GGG13, We're sorry for the experience you had. Though cancellation process is pretty straightforward, could you please share where were you stuck? You feed back is welcome! Thanks ^KS

Kanikas · ‎Sep 18, 2025

Hi Schiuma Minho_Micael2987, We're sorry for your loss. You can also chose to cancel the subscription you were charged for and then purchase again from a new card. Please follow the steps shared in this link: https://adobe.ly/4nhUkjy; Hope this helps. Thanks ^KS

Kanikas · ‎Sep 18, 2025

Hi kay_3187, Hope you were able to locate the charge with help of our article above? Do let us know your comments. Thanks ^KS

Kanikas · ‎Sep 18, 2025

Hi Marcia37101532323y, To receive a discounted offer or to waive the fee, contact our support team. You may use this link to contact support: https://adobe.ly/3IuH3ES; Hope this helps! Thanks ^KS

Kanikas · ‎Sep 16, 2025

Hi ญาณิพิชย์_9846, I see this is a duplicate post and you have confirmed that the issue is now resolved. is there any else you need helpw ith? Thanks ^KS

Kanikas · ‎Sep 16, 2025

Glad to hear that! Feel free to update the thread for any other questions. Thanks ^KS

Kanikas · ‎Sep 16, 2025

Hi Isai24835296o0vs, We are here to help you. Kindly see the shared article for help: https://adobe.ly/46paDUr Hope this helps! Thanks ^KS

Kanikas · ‎Sep 16, 2025

Hi there, The student/teacher discount is only valid for 1st year of purchase and not after that. let us know if you have any other questions regarding the same. Thanks ^KS

Kanikas · ‎Sep 16, 2025

Hi nadined22974927, We are here to help you. I see that you have an active Creative cloud pro and Ai Assistant subscription under the same ID as with the community. Both the susbcriptions are active and are just a day old. Are the other susbcription related issues resolved? Let us know if you need help with anything else. Thanks ^KS

Kanikas · ‎Sep 15, 2025

This link opens a chat with our support team. ^KS

Kanikas · ‎Sep 15, 2025

Please use this link. ^KS

Kanikas · ‎Sep 15, 2025

Hi Kiera_Davidson5920, Thank you for sharing the details with us. As mentioned by a colleague above, kindly get in touch with our team to resolve this issue. We can provide you with all the related information; however, our team can make any needed changes to your account. Thanks ^KS

Kanikas · ‎Sep 10, 2025

Hi Kseniteas, We're here to help you. Please see this link to understand how you can redeem a code for the subscription: https://adobe.ly/47BVgdu; Hope this helps. Thanks ^KS

Kanikas · ‎Sep 10, 2025

Hi Sophie22948130ufuu, Kindly help us understand more. Are you saying that on one machine your subscription is recognized and not on the other? Were you able to download the desktop app? Are you getting a trial error message? If yes, please follow the steps shared in this link to resolve the error : https://adobe.ly/4pcFbkR; Hope this helps. Thanks ^KS

Kanikas · ‎Sep 10, 2025

Hi tipos_2827, We're here to help you. I see that you have an Acrobat pro subscription under the same ID as with the community. The subscription has some billing issues and you need to correct them before we help you cancel the subscription. Please login to your Adobe account and fix the billing issues. Please refer the steps shared in this link foe help: https://adobe.ly/47xW3w1; Thanks ^KS

Kanikas · ‎Sep 09, 2025

Hi SOURABH250199405c9n, The Photography subscription stands cancelled. ^KS

Kanikas · ‎Sep 09, 2025

Hi koenigsegg_4453, The subscription has now renewed and Is active. Are you still getting the same error? Thanks ^KS

Kanikas · ‎Sep 09, 2025

Hi egonb5088883, We're glad the issue is now resolved. Feel fee to update the thread for any other questions. Thanks ^KS

Kanikas · ‎Sep 09, 2025

Hi Noreen31072209inix, As suggested by @kglad, Kindly get in touch with your bank for the same as it has been refunded from our end. Thanks ^KS

Kanikas · ‎Aug 31, 2025

Hi Fototante, We are here to help you. I see that you have 2 Creative Cloud pro subscriptions under the ID that you are using with the community. One of the subscriptions is under the cancelling state. You may want to get in touch with Support for help to cancel it completely. Click herefor help. Thanks ^KS

Kanikas · ‎Aug 31, 2025

Hi iasminduarte, We hear you. I see that you have 2 active subscriptions under the ID that you are using with the community. Adobe Firefly and Photography plan are active under this ID. Are you trying to purchase another subscription? Both the subscriptions are purchased via same Credit card expiring in 2031. Did you try using the same card? Are you getting an error with that as well? Do you mind sharing the complete error message so that we can help you? Thanks. ^KS

Kanikas · ‎Aug 31, 2025

Hi Lisa-Marie33929458man, I see that you have a Creative Clod pro subscription under the ID that you are using with this community. Did you get the option to change the plan within your Adobe account? Do you mind sharing a screen shot with us? It would be really helpful. Thanks ^KS

Kanikas · ‎Aug 31, 2025

Hi j_6522, We hear you. I see that the Elements license under this ID, stands cancelled. It is no longer active. I would suggest you to get in touch with Adobe support for the same. You may click herefor help. ^KS

Kanikas · ‎Aug 28, 2025

Hi Philippe5EA0, We're sorry for the inconvenience. For plan I would suggest you to get in touch with our support team for help. Please click hereto contact support. ^KS

Kanikas · ‎Aug 25, 2025

Hi MontgomeryScott, I see you have a cancelled Photography susbcription under the email ID that you are using with the community. You will not be able to use this susbcription. Since it is cancelled even edit billing would not help. If you wish to use the product kindly purchase a new subscription. Let us know if you need help with anything else. Thanks ^KS

Kanikas · ‎Aug 25, 2025

Hi Quoc34728714wqdi, Thanks for sharing the details. Hope this issue is now resolved. Have a good day! ^KS

Kanikas · ‎Aug 21, 2025

Hi haimamdn, Do you mind sharing the complete issue you are facing? Are you facing issue with a subscription? Have you purchased a mobile subscription? Kindly share more details so that we can help you. Thanks ^KS

Kanikas

Kanikas

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