Need help canceling Student Plan (Renewal triggered huge cancellation fee)

[Shrivardhan]

Hi Adobe Community,

I am writing this with a lot of anxiety and hoping someone can guide me on how to resolve a billing issue.

I signed up for the Adobe Creative Cloud Pro Student subscription exactly one year ago, on December 4, 2024. My one-year contract was completed yesterday.

However, the plan has automatically renewed at the higher rate of ₹1,516.30/mo. As a student, I simply cannot afford this price increase. When I tried to cancel the plan through my account page today, the system is demanding a cancellation fee (Early Termination Fee) of ₹8,339.65.

Since my plan only just renewed yesterday, I should technically be within the grace period for the new contract year. Charging me over ₹8,000 to cancel a plan that is only one day into its new term feels incredibly unfair and is financially impossible for me to pay.

Has anyone else faced this immediately after a renewal? Is there a way to get this fee waived so I can end the subscription peacefully?

Any advice or help from an Adobe representative would be appreciated.

Thank you.

[Kanikas]

Hi Shrivardhan,

We hear you! Adobe sends an email before every renewal, which allows you some time to cancel. Since the subscription has already renewed, I would suggest you to get in touch with Adobe support for the same. Please use this link to contact support: https://adobe.ly/48TEHcY;

Hope this helps. 

Thanks 
^KS