Re: Kündigung Abo

Kanikas · ‎Aug 31, 2025

Hi Lisa-Marie33929458man, I see that you have a Creative Clod pro subscription under the ID that you are using with this community. Did you get the option to change the plan within your Adobe account? Do you mind sharing a screen shot with us? It would be really helpful. Thanks ^KS

Kanikas · ‎Aug 31, 2025

Hi j_6522, We hear you. I see that the Elements license under this ID, stands cancelled. It is no longer active. I would suggest you to get in touch with Adobe support for the same. You may click herefor help. ^KS

Kanikas · ‎Aug 28, 2025

Hi Philippe5EA0, We're sorry for the inconvenience. For plan I would suggest you to get in touch with our support team for help. Please click hereto contact support. ^KS

Kanikas · ‎Aug 25, 2025

Hi MontgomeryScott, I see you have a cancelled Photography susbcription under the email ID that you are using with the community. You will not be able to use this susbcription. Since it is cancelled even edit billing would not help. If you wish to use the product kindly purchase a new subscription. Let us know if you need help with anything else. Thanks ^KS

Kanikas · ‎Aug 25, 2025

Hi Quoc34728714wqdi, Thanks for sharing the details. Hope this issue is now resolved. Have a good day! ^KS

Kanikas · ‎Aug 21, 2025

Hi haimamdn, Do you mind sharing the complete issue you are facing? Are you facing issue with a subscription? Have you purchased a mobile subscription? Kindly share more details so that we can help you. Thanks ^KS

Kanikas · ‎Aug 21, 2025

Hi rob_6052, Were you able to complete the self-cancellation process? Thanks ^KS

Kanikas · ‎Aug 13, 2025

Hi Ashlianne365594726ai, We’re here to support you. I can see that your Creative Cloud subscription is linked to the same ID you’ve used in this community. Since you initiated a cancellation, you’ve been granted a goodwill credit of 60 days of free service. This complimentary period will end on 24th October 2025, and no charges will be applied to your account after that. The subscription will end on 24th October'2025. Let us know if you have any other questions regarding the same. Thanks Kanika

Kanikas · ‎Aug 13, 2025

Hi AlvaroGG, We hear you! As I understand you are unable to install Creative Cloud apps on your machine. Are you on Mac or Windows? What version of OS are you using? Did you try using a different internet method? Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi Zesty_Lightning6878, I see that you have an Acrobat subscription under the same email ID as you are using with the community. The subscription has some billing issues. In order to cancel the susbcription, kindly visit your Adobe account, resolved the billing issues and then you will be able to cancel the subscription. Link: https://adobe.ly/4oBF3uY. Hope this helps. Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi there, We hear you! · Adobe is committed to continually adding more benefits to Creative Cloud plans. The Creative Cloud Pro plan (formerly Creative Cloud All Apps) price is increasing to reflect the significant value we've added to the plan. Please find more details here: https://adobe.ly/4fI8eZ5; Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi smooth_panther1644, I see that you had purchased an Illustrator subscription under the same Adobe ID as with the community. The susbcription stands cancelled and you will not charged for the same. Hope this answers your query. Have a good day! Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hey, We're glad your issue is now resolved. Feel free to update the thread for any other queries. Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi lambertus_9322, Did you try a simple method link logging out and then logging back in? ^KS

Kanikas · ‎Aug 11, 2025

Hi Dentalight, Thank you for highlighting this error. Our team is aware of this issue and working to resolve it. Could you please use Chrome browser to open your Adobe account? Let us know if that helps! Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi ibrahim_4896, Thank you for letting us know. Our team is aware of this issue are working to resolve this. Meanwhile, click on this link to get your issue resolved. Thanks ^KS

Kanikas · ‎Aug 11, 2025

Hi there, Kindly check your personal message on the community. Thanks Kanika

Kanikas · ‎Aug 11, 2025

Hi aditya_7147, We're here to help you. Our team is aware of this issue, and this usually occurs while using Opera or Safari. Did you try using Chrome? If you still face the same issue, kindly click on this link to get in touch with support. Hope that helps. Thanks ^KS

Kanikas · ‎Aug 08, 2025

Hi Robert, I see that you have a Creative cloud all apps subscription under the same ID that you are using with this community. I don't see any two charges on this account. Do you have another Adobe account? You may also refer to this article on why you might be seeing double charges on your account: https://adobe.ly/40Zd5ip; If you still feel that you have been charged twice, kindly share a screenshot of the payment, we shall look into the details. Thanks ^KS

Kanikas · ‎Aug 08, 2025

Hi tarmo_4054, We're sorry for the inconveneince. Which website are you trying to load? Usually with Chrome you should not face any issues. Please try steps shared in this link for help: https://adobe.ly/4orjU6v; Let us know if this does not help. Thanks ^KS

Kanikas · ‎Aug 08, 2025

Hi lesley_9297, I see that you have purchased Acrobat DC trial. Could you please try uninstalling both Reader and Acrobat DC and then try installing again? Do let us know the outcome. Thanks ^KS

Kanikas · ‎Aug 08, 2025

Hi hiba_sameer3497, We hear you. As shared by my collegue @JWright above, refunds may take 14 days to complete. I would request you to kindly wait until then. Thanks ^KS

Kanikas · ‎Aug 08, 2025

HI 은비38734881lrq9, We hear you! We can help you with the steps to cancel the subscription, however, not with any refunds. I see that you had purchased a Creative cloud all apps plan which is now under cancellation stage. For any refund related queries, kindly contact support here. Hope this helps. Thanks ^KS

Kanikas · ‎Aug 07, 2025

Hi coustoulin, Thank you for raising this. This usually happens when the browser is not updated. Also, we advice our users to use chrome while accessing the Adobe account. I will still go ahead and raise this concern with our team. Thanks! ^KS

Kanikas · ‎Aug 07, 2025

Hi gina_5987, We are here to help you. I see that you have an Acrobat subscription under the same ID as the one you are using here. The subscription has some payment issues. I request you to kindly update the payment so that you can cancel the subscription. There are no duplicate subscriptions under this account. Let us know if you have any other questions. Thanks ^KS

Kanikas · ‎Aug 04, 2025

Hi jamies_5166, We hear you! Please go through the details for Student/teacher discounts: https://adobe.ly/40OIZhz; Other than the discounts mentioned in the above article there is nothing available as of now, however, we shall definitely share your feedback with the team. Hope this helps! Thanks ^KS

Kanikas · ‎Aug 04, 2025

Hi jenny_7395, Please get in touch with our support team for help. You may click on this link for help. Thanks ^KS

Kanikas · ‎Aug 04, 2025

Hi Grey_Wulf, Thanks for sharing the details. The payment services at our end are working fine. I would suggest you to kindly start a chat with our support team for help. You may click on this link for help. Thanks ^KS

Kanikas · ‎Aug 03, 2025

Hi Kuvakenno, Thank you for sharing the details. I checked your account and saw a few emails were sent to you in Swedish. I will raise this concern with our team and keep your posted. Thanks for bringing this to our concern. ^KS

Kanikas · ‎Aug 03, 2025

Hi celina_6504, Were you able to resolve the issue with help from steps shared above? Thanks ^KS

Kanikas

Kanikas

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