I am writing to formally state that I have canceled my Adobe subscription due to what I believe are deliberately predatory and unethical business practices, compounded by an increasingly frustrating user experience.
Your subscription system is deliberately misleading—terms are buried, cancellation is convoluted, and the enforcement of excessive early termination fees feels intentionally exploitative. It’s clear the system is designed to trap users rather than empower them. This is not just poor customer service; it's a deceptive revenue model.
On top of that, Adobe's software has grown increasingly bloated and unintuitive. Despite being marketed as professional tools, your interfaces are needlessly complex, inconsistent, and create barriers rather than solutions. The learning curve is no longer justified by functionality—especially given the number of emerging alternatives that are both more efficient and transparent in pricing.
As a result, I have submitted a formal complaint with relevant consumer protection agencies outlining your subscription scheme. I am documenting my case fully and encouraging others to do the same. If no resolution is offered, I will escalate this issue through legal means, public consumer advocacy channels, and online platforms where users deserve to be warned.
This is not a simple cancellation—it is a formal notice of dispute. I expect confirmation that my account is closed, that no further billing will occur, and that my complaint has been acknowledged.
If this matter is ignored, I will take further steps to ensure Adobe is held accountable.
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