Impossible to switch to annual. "Error: Plan unavailable"

[Philippe5EA0]

Hello,

My subscription of 5 years just got renewed two days ago but I received an email stating that the price of the monthly subscription to the Photography (20Gb) plan will go from 11,99€ to 18,14 € per month next month. But, good news, the price would remain the same if I switched to upfront annual payment.

I thought "sure", since I'll still use PS in a year, but when I click on "Update Subscription", I get:

Error: Plan unavailable

We’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support.

What gives? If I cancel, that plan isn't available on https://www.adobe.com/fr/creativecloud/plans.html and I'll have to pay much more. It's like dangling a carrot in front of me, onIy to deny it in the end. I just need Photoshop and Bridge. Can you do something about it? The chatbot is utterly stupid and doesn't understand the problem.

[Kanikas · Accepted solution]

Hi Philippe5EA0, 

We're sorry for the inconvenience. For plan I would suggest you to get in touch with our support team for help. Please click hereto contact support.

^KS

[Philippe5EA0 · Accepted solution]

Problem solved after typing "agent" in the chat and talking to a human, who manually updated the plan.

[Shivangi_Gupta]

We are glad you got your issue resolved. Thanks for keeping the thread updated. 

^Shivangi