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Re: canceled Subscription

New Here ,
Aug 11, 2025 Aug 11, 2025

I have been billed and I did cancel my free trial the same day. 

1000223127.jpg

 so when I check am not owing anything so why on the 9th of this month my bank transaction stated you all tried to take a payment of 15.99. USD from my account

 

Please check your records and see that it was cancelled.

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New Here ,
Aug 11, 2025 Aug 11, 2025

1000223308.jpg

 This is the transaction where it was declined due to I not owing anything to you.

But let me know please.

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Adobe Employee ,
Aug 11, 2025 Aug 11, 2025
LATEST

Hi smooth_panther1644, 

 

I see that you had purchased an Illustrator subscription under the same Adobe ID as with the community. The susbcription stands cancelled and you will not charged for the same. 

 

Hope this answers your query. Have a good day! 

 

Thanks 
^KS

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