Adobe acrobat subscription

[Joe A27648391n33o]

Hi,

I have a paid subscription but ahd to unistall the software since it was crashing but now I cannot download another version since I am being asked to pay again. Could you please tell me how I can download again the software?

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Joe A27648391n33o]

sorry but I have already installed the CC cloud and it keeps telling me that I have  to buy the adobe acrobat again. There is no choice where I can download it. I have a subscription for pdf services and adobe export pdf. 

[kglad]

wait a minute.  you don't download anything with with adobe services.  those are used online.

https://helpx.adobe.com/document-cloud/help/using-exportpdf.html

[Joe A27648391n33o]

frankly when I went to craetive cloud it only check for another plan I have whcih is the photography plan ignoring the rest. the other two solutions are too complex for me and I would mess it up. 

[kglad · Accepted solution]

what's complicated?

sign into your account, https://account.adobe.com

then go to https://acrobat.adobe.com/link/home/

[Joe A27648391n33o]

Thanks. Finally I managed. 

[kglad]

you're welcome 

[GeosciMike]

I subscribed monthly today (see screenshot of me logged into https://account.adobe.com below). 

I try to use Adobe Acrobat by following prompts to Set-Up. 

Adobe opens, and I can't do anything because I need to "Subscribe" (see screenshot below).

Right now, it seems like Adobe Acrobat as an application on my computer is never going to accept that I have a renewed subscription.  

Should I remove Adobe entirely and try to redownload? 

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location