Adobe Acrobat Updater pop up window

[DayTripr0715]

Each time I access a pdf file using Acrobat 9 Pro I receive th following message.

"Adobe Acrobat Updater has not been able to check for updates recently. Check online to see if solutions are available from the Adobe website."

I must select the option to close the pop up to continue working. This issue started only recently. How do I make this stop??

[Preran · Accepted solution]

Check out this mail thread: http://forums.adobe.com/message/3946952

[DayTripr0715]

I should probably refine my statement as follows. I don't want to disable notification of Adobe updates when they are available. The problem here is that Adobe can't determine what updates may be available. How do I troubleshoot why the Updater can't check for updates?

[Jeri H]

Have you tried changing the preferences for the Updater, and then setting them back to whichever preference you want? Instructions are here: kb2.adobe.com/cps/838/cpsid_83813.html

[DayTripr0715]

Jeri, your link was helpful! Let me take a step back in saying that I have both Adobe Acrobat Pro and Reader installed on my computer.

Your link led me to the Acrobat_Reader_Updater.pdf. There was a reference to the registry and iCheckReader. I started snooping in the registry and that's when I discovered that I had different versions of Adobe Acrobat Pro (v9.5) and Reader (X) installed. Although running this combination should not IMHO be a problem I decided to remove Reader (X). I haven't had the pop up message since it was removed.

I note that you are an employee of Adobe. This might be worth posting somewhere or investigating further why the pop up appears with this product combination. Not every Adobe customer is going to upgrade to Adobe Acrobat Pro (X).

[Jeri H]

Thanks for following up with us. We'll track the issue--I know I've seen other posts where customers have had issues with multiple versions of Acrobat and/or Reader installed.