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DayTripr0715
New Participant
January 16, 2012
Answered

Adobe Acrobat Updater pop up window

  • January 16, 2012
  • 1 reply
  • 11789 views

Each time I access a pdf file using Acrobat 9 Pro I receive th following message.

"Adobe Acrobat Updater has not been able to check for updates recently. Check online to see if solutions are available from the Adobe website."

I must select the option to close the pop up to continue working. This issue started only recently. How do I make this stop??

    This topic has been closed for replies.
    Correct answer Preran

    Check out this mail thread: http://forums.adobe.com/message/3946952

    1 reply

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    January 17, 2012

    Check out this mail thread: http://forums.adobe.com/message/3946952

    D
    DayTripr0715Author
    New Participant
    January 17, 2012

    I should probably refine my statement as follows. I don't want to disable notification of Adobe updates when they are available. The problem here is that Adobe can't determine what updates may be available. How do I troubleshoot why the Updater can't check for updates?

    Jeri H
    Adobe Employee
    Jeri H
    Adobe Employee
    January 24, 2012

    Jeri, your link was helpful! Let me take a step back in saying that I have both Adobe Acrobat Pro and Reader installed on my computer.

    Your link led me to the Acrobat_Reader_Updater.pdf. There was a reference to the registry and iCheckReader. I started snooping in the registry and that's when I discovered that I had different versions of Adobe Acrobat Pro (v9.5) and Reader (X) installed. Although running this combination should not IMHO be a problem I decided to remove Reader (X). I haven't had the pop up message since it was removed.

    I note that you are an employee of Adobe. This might be worth posting somewhere or investigating further why the pop up appears with this product combination. Not every Adobe customer is going to upgrade to Adobe Acrobat Pro (X).


    Thanks for following up with us. We'll track the issue--I know I've seen other posts where customers have had issues with multiple versions of Acrobat and/or Reader installed.

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