We’re running Windows XP SP3 in an enterprise environment. By default our users are not administrators on their computer. We’ve installed Adobe Acrobat X Professional with a volume license key. It works fine for users who have administrator privileges but for those that don’t it returns the error number: 213.22
I’ve compared the log files for users with and without administrator privileges and the differences are as follows…
User With Administrator Privileges:
2011-12-21 08:31:34 [2972] SLCoreService: Found client mkey.
2011-12-21 08:31:34 [2972] SLCoreService: Loading license references...
2011-12-21 08:31:34 [2972] SLCoreService: Found 0 license file(s)
2011-12-21 08:31:34 [2972] SLCoreService: License store synchronization took 1733.1 ms and succeed.
2011-12-21 08:31:34 [2972] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2011-12-21 08:31:34 [2972] SLCoreService: Adding a new license file
2011-12-21 08:31:34 [2972] SLCoreService: Loading serialization grace SLR took 104.8 ms and succeed.
2011-12-21 08:31:34 [2972] SLCoreService: Updating license file
2011-12-21 08:31:34 [2972] SLCoreService: Loading license from product config succeed.
2011-12-21 08:31:34 [2972] SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent.
2011-12-21 08:31:34 [2972] SLCoreService: Updating license file
User Without Administrator Privileges:
2011-12-21 08:51:00 [1432] SLCoreService: Couldn't reset perms on license file
2011-12-21 08:51:00 [1432] SLCoreService: Couldn't update the perms on the machine key
2011-12-21 08:51:00 [1432] SLCoreService: Could not load machine key
2011-12-21 08:51:00 [1432] SLCoreService: License store synchronization took 916.0 ms and return "License Store Access Failure: File/directory permissions cannot be updated (213:22)".
2011-12-21 08:51:00 [1432] ALM: _time_: (func: ALM_License_SilentValidate, duration: 1.047 sec)
2011-12-21 08:51:00 [1432] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 22
2011-12-21 08:51:00 [1432] ALMService: ERROR: License_Check error 213:22. (Errno = 2)
2011-12-21 08:51:00 [1432] AMT: Deactivation or denial grace expiration of serial [970780619580968654114973].
2011-12-21 08:51:00 [1432] AMT: Application licensing status has changed to unlicensed.
2011-12-21 08:51:00 [1432] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-12-21 08:51:00 [1432] AMT: Calling AUM API to create scheduler entry to be used by updater.
I’ve followed the steps in the following knowledge base article: http://kb2.adobe.com/cps/896/cpsid_89617.html and confirmed that the user has read/write access to the necessary directories regardless of whether they're an administrator.
Can anyone recommend what other directories/files or services on the computer that I need to allow non-administrator users access to?
Any help would be greatly appreciated.
Thank you.
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