adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)

been having this issue for a couple months... want to clear it up befor the new cc releases

so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager

restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager

tried to log in and got the following error (same error I have been getting for months)

adobe application manager - download error. please contact customer support

This topic has been closed for replies.

Adobe Employee

Pleae try these steps and see if it helps :

Rename OOBE folder to OOBE_old located at : Mac OS X : Macintosh HD>Library>Applciation support>Adobe>
Delete opm.db file located at <yourusername>/Library/Application Support/Adobe

Then try to lauch AAM

Known Participant

I renamed the OOBE folder to OOBE_old

but I cannot find the opm.db file -

I do not seem to have a library in my user h2oonstone folder...

I did search the HD for the opm.db file - says nothing found

Adobe Employee

opm.db file is present in your user library.

This library is hidden from MAC 10.7 onwards.

So in order to locate that,

Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe

Delete this opm.db file and then launch AAM.

Sign up