Adobe Application Manager is missing or broken

[bcpottery]

I'm getting the same. It's worked fine for years and one day (but only on my laptop) when I tried to open an Adobe program it says Adobe Application manager is missing or broken and to re-install. When I try to re-install it hangs. When i try to delete it won't let me as I have Adobe programs installed.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[bcpottery]

Hi,

Thanks for this however the problem is I can’t uninstall as my desktop app has disappeared, it won’t let me download a new copy and it won’t let me uninstall any of the individual programs.

Any ideas?

Best regards,

Martin Clark

<Removed by Moderator>

[Jeffrey_A_Wright]

Branching to a new discussion.

Martin please be aware that you are posting to a public forum. I have edited your previous post to remove your e-mail signature with your private contact information.

[kglad]

follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[bcpottery]

Hi,

Still nothing working. Can’t delete, can’t re-install - can’t use any of it.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html