Adobe Application Manager patch broken link

[Isabel33882723fxm8]

Hello, I've been trying to find the solution to this problem for weeks and no one can seem to help me. When I try to open Photoshop or any of my adobe apps, I receive the following error: 

Adobe Application Manager, required to start your trial, is missing or damaged.

Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager.

But when I paste the link anywhere, it just takes me to a blank page. 

I've looked for the AAM patch on the adobe help website, and found a link for mac: http://supportdownloads.adobe.com/detail.jsp?ftpID=4774

but again, just a blank page. 

I tried using the creative cloud cleaner tool as someone suggested, but the AAM isn't even available to select to clean. 

Someone provided this link: https://supportdownloads.adobe.com/thankyou.jsp?ftpID=447&fileID=4437

but there was a privacy error. 

I even used the chat feature on the adobe website and spoke to someone, all they told me was to update the app, and I couldn't get them to understand my issue. it ended up being a huge waste of time. 

Can someone here please help me? Why would these links be broken? 

[kglad]

what version of adobe's software are you trying to use?

[Isabel33882723fxm8]

I've been using Photoshop 2018 mostly.

[kglad · Accepted solution]

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Isabel33882723fxm8]

Okay, I'll try this. Will these links/steps work on mac?

[kglad]

yes, you'll just skip the non-applicable windows steps.

[Isabel33882723fxm8]

I have updated my computer, uninstalled everything and reinstalled the CC app, but now it's not letting me reinstall Photoshop. Is there a way I can install an older version?

[kglad · Accepted solution]

yes.  1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

[Isabel33882723fxm8]

It's running now! Thank you SO much, this was so helpful. It was getting frustrating having to look online with zero results. I'm so relieved, I appreciate your time!! 🙂

[kglad]

@Isabel33882723fxm8 

you're welcome.  and thank you for the update!