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IMPeeved
Participant
October 17, 2012
Answered

Adobe Application Manager

  • October 17, 2012
  • 1 reply
  • 16419 views

I have several CS6 software downloads to install in my Adobe Application Manager.  Are those trial downloads, or are they free upgrades?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Jeff A Wright wrote:

    I branched off the discussion thread you joined at http://forums.adobe.com/thread/1113449 as I did not realize you were not a Creative Cloud subscriber.  As discusssed in your other thread it may be best if you work directly with our support team.

    I am a Creative Cloud subscriber (as well as having CS6 purchased), the Cloud is only for Muse.  Can this be causing any conflict - having both?

    My Mac Pro using Lion 10.7.4 has no problem updating the CS6 apps, but it isusing the Application Manager version 6.xxxx, where the MBPro is using the 7.xxxx version.  In fact I just ran "updates" from inside Photoshop on the Mac Pro and it updated another CS6 app.

    Frustrating to say the least.  Even the stand alone update downloads from Adobe fail to install. 

    Tom


    It is likely your copies of Photoshop is using your perpetual license thus yes the update will not be available to you.  If you go to Help>Deactivate in Photoshop does your screen look the same as my attachment?

    In particular you will want to look at the highlighted area.

    1 reply

    Rave
    Community Manager
    RaveCommunity Manager
    Community Manager
    October 17, 2012

    These are free upgrades for the softwares you have installed.

    Regards,

    Ravi.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 17, 2012

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

    golf25radioman
    golf25radioman
    Known Participant
    December 12, 2012

    Jeff A Wright wrote:

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

    I seem to have two Application Manager apps on my system (Mac OSX 10.8.2, MacBook Pro 8,2).  One in Utilities/Application Manager and another that gets launched from the "Updates" in the application "Help" menu.  The one in Utilities shows all my CS 6 applications as available to try, and I've purchased/installed Design/Web Premium.  The one launched from within the app shows no updates, but here in Adobe there is an update, i.e. Photoshop 13.0.2.  I have a couple other programs that scan for apps that need updatiing and all the Adobe ones try unsuccessfully to use Application Manager to updates when an update shows.

    I have one app, Muse, which I've subscribed to in Creative Cloud.  Could this be messing up things?  I do see all CS apps in the Creative Cloud, not just Muse.  But I haven't tried to use them.  I'm don't like the Creative Cloud and have to wait a year for the subscription to end, there is no way of cancelling it once committed; so I'm stuck with the Muse Creative Cloud (@ $14.95/month).

    Suggestions?

    Tom

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