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IMPeeved
Participant
October 17, 2012
Answered

Adobe Application Manager

  • October 17, 2012
  • 1 reply
  • 16433 views

I have several CS6 software downloads to install in my Adobe Application Manager.  Are those trial downloads, or are they free upgrades?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Jeff A Wright wrote:

    I branched off the discussion thread you joined at http://forums.adobe.com/thread/1113449 as I did not realize you were not a Creative Cloud subscriber.  As discusssed in your other thread it may be best if you work directly with our support team.

    I am a Creative Cloud subscriber (as well as having CS6 purchased), the Cloud is only for Muse.  Can this be causing any conflict - having both?

    My Mac Pro using Lion 10.7.4 has no problem updating the CS6 apps, but it isusing the Application Manager version 6.xxxx, where the MBPro is using the 7.xxxx version.  In fact I just ran "updates" from inside Photoshop on the Mac Pro and it updated another CS6 app.

    Frustrating to say the least.  Even the stand alone update downloads from Adobe fail to install. 

    Tom


    It is likely your copies of Photoshop is using your perpetual license thus yes the update will not be available to you.  If you go to Help>Deactivate in Photoshop does your screen look the same as my attachment?

    In particular you will want to look at the highlighted area.

    1 reply

    Rave
    Community Manager
    RaveCommunity Manager
    Community Manager
    October 17, 2012

    These are free upgrades for the softwares you have installed.

    Regards,

    Ravi.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 17, 2012

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

    golf25radioman
    golf25radioman
    Known Participant
    December 13, 2012

    When you go to Help>Updates you are invoking the updater portion of the Adobe Application Manager which is why the UI appears differently. 

    As for not seeing the update please see http://forums.adobe.com/thread/1113449 for information on how to resolve this difficulty.


    Jeff A Wright wrote:

    When you go to Help>Updates you are invoking the updater portion of the Adobe Application Manager which is why the UI appears differently. 

    As for not seeing the update please see http://forums.adobe.com/thread/1113449 for information on how to resolve this difficulty.

    Well the in app updater shows no updates, the other one (in Utilities - Mac OS) shows all my CS6 apps as a "Try" download.  BTW, the "Install" apps all fail, so I would imagine the "Try" ones would too.  I can't even uninstall the CS6 and reinstall - fails.

    Now Illustrator and Flash are showing updates available from my MacUpdate checker.  Also, trying to download the stand alone updaters from Adobe results in a install fail as well.

    Tom

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