Skip to main content
I
IMPeeved
Participant
October 17, 2012
Answered

Adobe Application Manager

  • October 17, 2012
  • 1 reply
  • 16442 views

I have several CS6 software downloads to install in my Adobe Application Manager.  Are those trial downloads, or are they free upgrades?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Jeff A Wright wrote:

    I branched off the discussion thread you joined at http://forums.adobe.com/thread/1113449 as I did not realize you were not a Creative Cloud subscriber.  As discusssed in your other thread it may be best if you work directly with our support team.

    I am a Creative Cloud subscriber (as well as having CS6 purchased), the Cloud is only for Muse.  Can this be causing any conflict - having both?

    My Mac Pro using Lion 10.7.4 has no problem updating the CS6 apps, but it isusing the Application Manager version 6.xxxx, where the MBPro is using the 7.xxxx version.  In fact I just ran "updates" from inside Photoshop on the Mac Pro and it updated another CS6 app.

    Frustrating to say the least.  Even the stand alone update downloads from Adobe fail to install. 

    Tom


    It is likely your copies of Photoshop is using your perpetual license thus yes the update will not be available to you.  If you go to Help>Deactivate in Photoshop does your screen look the same as my attachment?

    In particular you will want to look at the highlighted area.

    1 reply

    Rave
    Community Manager
    RaveCommunity Manager
    Community Manager
    October 17, 2012

    These are free upgrades for the softwares you have installed.

    Regards,

    Ravi.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 17, 2012

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

    golf25radioman
    golf25radioman
    Known Participant
    December 14, 2012

    The with your screen shot the 13.1 update is not applicable to your installation of Photoshop.  If you have a full subscription to the Creative Cloud then you can deactivate Photoshop and license it with your Creative Cloud subscription.  You will want to choose the License this Software option and enter the Adobe ID tied to your subscription.


    My CS6 is fully licensed, no need to purchase Creative Cloud versions of these apps, correct?  Jeff, we seem to be having (I believe) a communication problem - between the CS6 Design/Web Premium Suite and Creative Cloud apps.  My current (on my MacBook Pro 8,2; OS X Mountain Lion 10.8.2) Photoshop version is 13.0.1 - there is an update for it to 13.1 which I can't install.  Now there's also (apparently) an update to Illustrator.  The in app "Updates" Application Manager says no updates, the Application Manager (in Mac OS - Utilities/Adobe Application Manager/core/Application Manager) shows only "Try" for my applications and there are three "Install" apps (Muse is one of them) which will not install - they download and fail upon trying to install. 

    My same install of CS6 Design/Web Premium on my Mac Pro 2,1 just showed an update to Photoshop which it installed with no problem. The only differences - the Mac Pro is running OS X Lion 10.7.4 and Application Manager is version 6.0.xxx (where the MBPro has Application Manager 7.xxxx).

    If this is addressed somewhere in these help boards, and I'm in the wrong area - PLEASE - direct me to where I can get answers.

    Thank you,

    Tom

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices