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Participating Frequently
August 6, 2021
Question

Adobe apps ask for login; then say computer is out of date?! Please help!!!

  • August 6, 2021
  • 1 reply
  • 502 views

Hi all,

 

 

I was at a corporate meeting attempting to present a gallery of photos I had taken, when suddenly Lightroom requested I sign in. I pressed sign in, and it said "loading", showed a new pop up with 4 squares circling, and then it said "Your software is incompatable with Adobe products, please update" and force closed Lightroom. I tried in other programs, with the same issue. I know for a fact that I am updated. I tried restarting with no change. Every Adobe app now does it and I cannot get anything to work. I am fully logged in on the creative cloud program though which doesnt make any sense.

 

For reference, I am running the most up to date version of Windows 10 as well as all browsers and CC apps. Never had this issue until yesterday.

 

I have a limited amount of time to submit these photos and this is now completely blocking me from doing so. Any help is greatly appreciated!

 

Thanks in advance, 

Dylan

 

 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
August 6, 2021

what win 10 version is installed?

Participating Frequently
August 6, 2021

Version 21H1. I updated it yesterday hoping it would fix it and it didnt. 

 

 

 

 

 

Participating Frequently
August 16, 2021

Hi,

 

Yes, it is already enabled. I still get the same messages.

 

 

 

 


Okay, thanks for the help.