Adobe Apps Crashing

Report · Dec 12, 2019

I have been using adobe apps for a while on my mac and it was fine. after getting my new Illegear Raven SE-R and installing some creative cloud applications (specifically after effects, Photoshop. Illustrator, media encoder and XD) all of the applications run and crashes very often while i was halfway thru my projects. There are also some weird naming files appearing in the same folder i saved my files. After it crashes, my screen would go black and everything starts to lag. When th screen is back on, there will be a weird square appear on the middle of the screen.

This is my laptop spec.

Using Windows 10 Home single Language
version : 1909
Anyone can help with this issue?? Thank you in advance!!!!

Report · Dec 13, 2019

You need a computer that meets or exceeds the system requirements to run Creative Cloud desktop app + Photoshop + After Effects + + + +.

https://helpx.adobe.com/creative-cloud/system-requirements.html

Open Windows Event Viewer. What is the faulting module that's causing crashes?

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Dec 17, 2019

Hi, Thanks for the reply. My computer spects meets all the requirements to run Creative Cloud desktop apps (thanks for the link).

I have tried to use Event Viewer although i m not familiar with it (i saw quite a few errors). However, i went to search on one of the error message which is error: 0xC0000188 and have tried the solution suggested. Will have to use the app and check if the problem still occurs.

Thank you. 🙂

Report · Dec 28, 2019

Hi, update to the issue i posted, the method does not work, i spoke to a tech, and he/she suggested to uninstall my driver and reinstall it back again as it could be cause of my driver issue.
Driver i m using: GeForce Game Ready Driver ver. 441.41, released date 11/26/2019