Adobe can't connect to the internet

[Aytze]

So it used to be able to, but now it can't. Its CC2018 i think, using WIndows 10 and it won't connect, Adobe installer (for a troubleshooting thing) is stuck on "trying to connect to the server" and i can't connect to the ADobe thing. If there is more information you need, please ask!

[Guest · Accepted solution]

Hi

Take a look here to see if it helps

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[Aytze]

It's kind of confusing and i have no idea what is the cause or anything so i dont know what i should do

[Jeffrey_A_Wright]

Aytze, the e-mail address you used to post to this public discussion forum appears to be for an educational institution.  Are you using a computer that you manage yourself?  What about the network the computer is connecting too?  Do you spend money and time to manage and maintain the network or are you connecting to the Internet through your Educational institution?

[kglad]

@Nurujjman38458567efoe 

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"? - not working, so skip

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Shivangi_Gupta]

Hi there,

We appreciate you contacting us. Have you tried the troubleshooting steps listed in this article? https://adobe.ly/4cTHkem

Let us know if it brings any change.

Regards,

Shivangi