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Adobe CC always showing the same Updates. Updates not applying?

New Here ,
Oct 17, 2013 Oct 17, 2013

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Hey guys,

I'm a fresh new user of Adobe CC and I encountered that CC is giving me the same Updates every day. I click on Update all, everything gets updated and the next day every single update is there to download again.

Could you help me out?

Regards

Marcel

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correct answers 1 Correct answer

Adobe Employee , Nov 08, 2013 Nov 08, 2013

Hi benkiesler,

Uninstall the creative cloud desktop app, steps mention below :-

  1. Double-click Hard Drive > Applications >Utility > Adobe Installers. 
  2. Double-click the Adobe Creative Cloud. 
  3. Follow the onscreen instructions. 
  4. Follow the instructions after clicking the Adobe Cleaner Tool link to remove the Creative Cloud Desktop. 
  5. To download and install, click the Creative Cloud desktop application link.

Sarika

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Adobe Employee ,
Oct 17, 2013 Oct 17, 2013

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Hi Gvhv,

Provide me your system information and install log file,

Navigate to the log files in one of the following folders:

  • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
  • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\
  • Mac OS: /Library/Logs/Adobe/Installers/

Sarika

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Community Beginner ,
Nov 01, 2013 Nov 01, 2013

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I am also having this issue. Without a way to upload the log files, I'm not sure how you would like me to share my them with you?

Screen Shot 2013-11-01 at 9.43.19 AM.png

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New Here ,
Nov 08, 2013 Nov 08, 2013

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I am having the same problem... Have been trying to update Photoshop CC to the latest version since I saw the blog post discussing the abilty to link Photoshop and Reflow to convert PSD's into CSS sites, etc...

Each time I reboot my laptop or relaunch the Adobe Creative Cloud I keep seeing the same 2 updates repeatedly even after appearing to update successfully.

Screenshot.png

Log File:

I don't know how to upload it and send it to you. (Help?)

System Info:

Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

Operating System: Mac OS 10.9.0

System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Physical processor count: 2

Processor speed: 2660 MHz

Built-in memory: 8192 MB

Free memory: 4940 MB

Memory available to Photoshop: 7492 MB

Memory used by Photoshop: 70 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Unavailable

OpenGL Version: 2.1

Video Rect Texture Size: 8192

OpenGL Memory: 238 MB

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: NVIDIA GeForce 320M OpenGL Engine

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=800, right=1280

Video Renderer ID: 16918042

Video Card Memory: 256 MB

Serial number: Tryout Version

Application folder: /Applications/Adobe Photoshop CC/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 297.3G, 20.9G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

   adbeape.framework   adbeape   3.4.0.29366   0.1160850

   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.3.2.30746   79.535742

   adobe_caps.framework   adobe_caps   7.0.0.21   1.248010

   AdobeACE.framework   AdobeACE   2.20.02.30665   79.535293

   AdobeAGM.framework   AdobeAGM   4.30.19.30830   79.536232

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

   AdobeBIB.framework   AdobeBIB   1.2.03.30665   79.535293

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.535293

   AdobeCoolType.framework   AdobeCoolType   5.13.00.30665   79.535293

   AdobeCrashReporter.framework   AdobeCrashReporter   7.0.1  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.5.30746   79.535742

   AdobeJP2K.framework   AdobeJP2K   1.2.2.29712   79.248139

   AdobeLinguistic.framework      19061  

   AdobeMPS.framework   AdobeMPS   5.8.1.30604   79.535029

   AdobeOwl.framework   AdobeOwl   5.0.13   79.533484

   AdobePDFL.framework   AdobePDFL   10.0.1.30505   79.499517

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   7.0.0.1768  

   AdobeScCore.framework   AdobeScCore   4.5.5.30746   79.535742

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   79.151481   79.151481

   AdobeXMPFiles.framework   AdobeXMPFiles   79.151481   79.151481

   AdobeXMPScript.framework   AdobeXMPScript   79.151481   79.151481

   ahclient.framework   ahclient   1.8.0.31  

   aif_core.framework   AdobeAIF   5.0.00   79.534508

   aif_ocl.framework   AdobeAIF   5.0.00   79.534508

   aif_ogl.framework   AdobeAIF   5.0.00   79.534508

   AlignmentLib.framework   xcode   Copyright © 2013 Adobe Systems Incorporated  

   amtlib.framework   amtlib   7.0.0.169  

   boost_date_time.framework   boost_date_time   7.0.0.0  

   boost_signals.framework   boost_signals   7.0.0.0  

   boost_system.framework   boost_system   7.0.0.0  

   boost_threads.framework   boost_threads   7.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework   CIT   2.1.6.30158   151334

   CITThreading.framework   CITThreading   2.1.6.30158   151334

   dvaaudiodevice.framework   dvaaudiodevice   7.0.0.0  

   dvacore.framework   dvacore   7.0.0.0  

   dvamarshal.framework   dvamarshal   7.0.0.0  

   dvamediatypes.framework   dvamediatypes   7.0.0.0  

   dvaplayer.framework   dvaplayer   7.0.0.0  

   dvatransport.framework   dvatransport   7.0.0.0  

   dvaunittesting.framework   dvaunittesting   7.0.0.0  

   dynamiclink.framework   dynamiclink   7.0.0.0  

   FileInfo.framework   FileInfo   79.151561   79.151561

   filter_graph.framework   AdobeAIF   5.0.00   79.534508

   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

   LogSession.framework   LogSession   2.1.2.1756  

   mediacoreif.framework   mediacoreif   7.0.0.0  

   patchmatch.framework   AdobePatchMatch   1.1.00.1   1.

   PlugPlugOwl.framework   PlugPlugOwl   4.0.1.34  

   UpdaterNotifications.framework   UpdaterNotifications   7.0.1.102   "7.0.1.102"

   WRServices.framework        

Required plug-ins:

   3D Studio 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 14.0 20130423.r.221 2013/04/23:23:00:00  ©2002-2013 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 14.0 20130423.r.221 2013/04/23:23:00:00  ©2003-2013 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 14.0 20130423.r.221 2013/04/23:23:00:00  ©1997-2013 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Embed Watermark NO VERSION - from the file “DigiSign.plugin”

   Entropy 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Extrude 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   IFF Format 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Ink Outlines 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 14.0 20130423.r.221 2013/04/23:23:00:00  ©2001-2013 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 14.0, Copyright © 2001-2013 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Oil Paint 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

   OpenEXR 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Picture Package Filter 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PNG 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Radial Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 14.0 20130423.r.221 2013/04/23:23:00:00  ©2003-2013 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Read Watermark NO VERSION - from the file “DigiRead.plugin”

   Reticulation 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 14.0, Copyright © 1999-2013 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shake Reduction 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

   Shear 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spatter 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   STL 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Sumi-e 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Underpainting 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Water Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Adobe Exchange

Installed TWAIN devices: NONE

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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Hi benkiesler,

Try steps mention in given link:- http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Let us know if you require further help.

Sarika

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New Here ,
Nov 08, 2013 Nov 08, 2013

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I'm not being logged out.. altough I've tried relaunching the app... each time I do, the same updates appear.. When I download them and install them, they seem to have installed properly. Only until I reboot or relaunch the CC app.

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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Hi benkiesler,

Uninstall the creative cloud desktop app, steps mention below :-

  1. Double-click Hard Drive > Applications >Utility > Adobe Installers. 
  2. Double-click the Adobe Creative Cloud. 
  3. Follow the onscreen instructions. 
  4. Follow the instructions after clicking the Adobe Cleaner Tool link to remove the Creative Cloud Desktop. 
  5. To download and install, click the Creative Cloud desktop application link.

Sarika

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New Here ,
Nov 08, 2013 Nov 08, 2013

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That worked! Thank you!

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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Great

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Community Beginner ,
Jan 13, 2014 Jan 13, 2014

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Hi Sarika,

Thanks for the advice, I was having the same trouble a couple of months ago. This worked until recently, when it has started again with the latest series of updates.

Ideally, I don't want to have to uninstall and reinstall CC with every round of updates.

Do you have any suggestions on how to avoid this in future?

I have navigated to Library > Logs > Adobe > Installers, but the only files I found in there were old CS3 files from 2008, nothing from CC at all.

Cheers.

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LEGEND ,
Aug 06, 2015 Aug 06, 2015

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I'm having the same issue lately. I do realize this thread is a year old.

I can't uninstall the CC desktop app.... I get this warning:

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Couldn't uninstall Creative cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

So... am I expected to uninstall EVERYTHING just to fix the constant report of the same updates? And.. well.. am I then going to be expected to download 12GB of apps again???? Bandwidth IS NOT free.

I'm just tired of constantly being notified of the same updates being available regardless of how many times I update via the CC app.

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LEGEND ,
Aug 06, 2015 Aug 06, 2015

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Actually what seems to have worked here is to launch the "Adobe Application Manager" in the Utilities folder and NOT the Creative Cloud desktop app.

The Application Manager app appears to just forward to the Creative Cloud desktop app but from there I updated, yet again, .... and it does appear that it finally killed the update notices. Of course, they may reappear in the future.. but at least for now the menubar notice isn't there for the first time in a couple weeks.

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