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fayp83157437
fayp83157437
Participant
July 24, 2018
Answered

Adobe CC apps crashing when trying to launch

  • July 24, 2018
  • 3 replies
  • 1028 views

Yesterday at work everything was working fine, but today after trying to load up After Effects / Photoshop / Illustrator I get an error message saying it quit unexpectedly.

I haven't updated or added anything so I'm not sure why it has suddenly stopped working.

Tried looking for a solution and I have tried:

Restarting, re-installing the apps and creative cloud, and clearing my preferences. None of these have worked.

Can anyone help with a solution? Need to get this working so I can continue with work.

This topic has been closed for replies.
Correct answer fayp83157437

So after a morning on a support chat/screen share with adobe to fix my problem, I'm told it'll work since the support guy changed some of the files. It didn't work.

Added to my problem instead, now all my apps don't say "open" and only say "buy now" even though I have a subscription, plus the crashes kept happening.

Out of options I completely reset my Mac, re-installed everything and now it works.

3 replies

fayp83157437
fayp83157437AuthorCorrect answer
Participant
July 26, 2018

So after a morning on a support chat/screen share with adobe to fix my problem, I'm told it'll work since the support guy changed some of the files. It didn't work.

Added to my problem instead, now all my apps don't say "open" and only say "buy now" even though I have a subscription, plus the crashes kept happening.

Out of options I completely reset my Mac, re-installed everything and now it works.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 24, 2018

    Which Operating System?

    Did your computer receive any recent OS updates?

    Nancy O'Shea— Product User & Community Expert
    fayp83157437
    fayp83157437Author
    Participant
    July 25, 2018

    MacOS  High sierra

    Version 10.13.16

    I did update it about a week ago but it didn't effect any of my apps when I first updated it.

    L
    Lupineinc
    Inspiring
    July 24, 2018

    My Illustrator CC 2018 was behaving badly so I tried to open the desktop app for CC, to check for updates. That app hung and refused to launch after two restarts and a shut down. Headed to Support...

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