Adobe CC cannot connect to servers error

[pewpewpew_9803]

I'm attempting to install under the trial, but after installing CC desktop app, I continually get the "cannot connect to servers" error message. I've checked firewall settings, .host files, used the adobe cleaner and repair tool, and even created a new admin user, nothing seems to work. 
I kind of need it to work, so is there any kind of solution for this issue?

[kglad]

change your defauilt browser, esp if it's opera.

[pewpewpew_9803]

I don't get the error when trying with firefox but it now gets stuck on "initializing creative crowd"

[pewpewpew_9803]

cloud*

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[pewpewpew_9803]

Hello, thanks for the response.
What does "reinstall using *" refer to?

[kglad]

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[pewpewpew_9803]

I've tried all of these steps multiple times, CC simply doesn't work.

[kglad]

maybe your computer's not compatible.

[Shivangi_Gupta]

Hello there,

We're sorry for the trouble. Have you tried the all the troubleshooting steps listed in this article? https://adobe.ly/3YnVXC0

Please confirm.

Regards,

Shivangi