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cameronb77155064
Participant
September 19, 2019
Question

Adobe CC Icon in Apple Menu bar lit up, but not dropping down

  • September 19, 2019
  • 1 reply
  • 653 views

I am really at a loss. The adobe CC icon in my apple menu bar is lit up and not greyed out, and yet it won't drop down what applications I have downloaded. I cannot click it to log in, it will not open no matter what amount of clicking I do. Please help!

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 19, 2019
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
C
cameronb77155064Author
Participant
September 19, 2019
Hi, thank you for your reply. When I reset the CC desktop app, it restarts but when it is all black instead of gray I am still unable to click the icon and have the CC drop down with the software I have downloaded. Because of this I cannot uninstall the apps I have installed on my macbook, and then uninstall adobe cc. I'm really at a loss.
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 20, 2019
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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