Adobe CC "missing or broken" after System Restore, perpetual installation loop

[danielm21501220]

So I installed the Adobe CC desktop app & Photoshop for my course, opened it up, did a test and everything worked fine.
that evening I closed my computer down and installed several updates (Windows 7 updates). Turn on again the next morning and the system doesn't start properly and asks to do a system restore, which I did. Upon finally getting it to start, obviously Adobe CC has been uninstalled &/or removed.
So go back to my account, redownload the app and start the installation...

Problems:

- When starting the installer, for any CC product (desktop app, photoshop, etc) it looks like it's starting, but will very often just finish suddenly and not seem to have done anything.
- When it does finish some sort of installation, I'm presented with the "Adobe CC needs to solve this problem (unstated problem). However it is missing or damaged. Please download and install a new version of CC from <the Adobe website>", which proceeds to take me around the loop again, and again, and again.
- At the time of writing this, under instruction I've deleted/renamed select folders, run various uninstall programs for CC programs and the desktop app, with no success whatsoever and temporarily disabled my firewall to see if that would work (it didn't).

To me this seems like an update that went down sour with the current CC, as it was only after said particular update that the software stopped working. Is this

Is this something that can be fixed?
If so: How soon can I expect a fix?
If not: what should my next course of action be?

[John T Smith]

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

[danielm21501220]

I'm afraid I can no longer uninstall it, going through the control panel doesn't work, neither does the uninstaller included with the desktop app itself (and the cleaner tool).

[Govardhan.V]

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

If the CC Uninstaller does not work , try Microsoft Fix it tool :

https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed...

Or if you may also use other tools like Revo Uninstaller.

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

[danielm21501220]

This didn't work I'm afraid, whilst the Microsoft software did fix something it didn't fix the problem with CC & the desktop app. The app still comes up as missing or damaged.
If it helps, this is the message itself:

A little disconcerted that it never states what this 'problem' is that CC is needed to resolve.

My thanks for the assistance in any case.

[algirdasv]

Same for me, get that loop. Tried with Revo Uninstaller, but get same loop

[Jeffrey_A_Wright]

Algirdasv and Danielm21501220 instead of using third-party installer uninstaller utilities please utilize the Adobe Creative Cloud desktop application uninstaller utility available at Uninstall the Adobe Creative Cloud desktop application .  This utility was specifically designed to quit conflicting processes and allow the Creative Cloud desktop app to be removed.

Using third-party uninstaller utilities could lead to additional complications as it is unknown what files and folder are being removed or modified.

[danielm21501220]

The official uninstaller doesn't work for me either, in fact I've tried the same routine of removing the software every time it's suggested to me and I'm yet to yield a positive result from it.
As I suggested before, has there been an update for Windows 7 that could be causing the issue? As it was only after an update that it stopped working properly.

[Jeffrey_A_Wright]

Algirdasv and Danielm21501220 what error do you receive when running the uninstaller utility?  Have you been in contact already with our support team?  Do you have a case number that I can reference?

[algirdasv]

I just do format and clean windows install, it will be faster . Can I get new trial  of Premiere? I used it only one day

[Jeffrey_A_Wright · Accepted solution]

Algirdasv if you feel you were unable to evaluate the Creative Cloud software then please contact our support team directly at Contact Customer Care .

To locate the specific error preventing the uninstall I would recommend reviewing the installation log files.  You can find details on how to review the log files at Troubleshoot Adobe Creative Cloud install issues with log files .  You are welcome to post any specific errors that you locate in the log files to this discussion.

[danielm21501220]

I get the same message as algirdasv again.
I've had a peek through the logs stated in the Troubleshoot and I have found multiple erros & fatal errors in the uninstallation log (PDApp), the majority state a relation to missing files/folders.
I read it may be a connection issue (some parts not downloading/installing properly) so I tried the activate.adobe link in this thread: Error during download Creative Cloud
I received an access denied response, so as I'm currently on an internet connection supplied by the college my halls are attatched to (which I did fail to mention earlier...) I will have a chat to the tech-support at the college and see if they can allow me full access to the site to get the folders/files I seem to keep missing.

I shall get back to everyone with the result when I get it, likely sometime next week.

[danielm21501220]

So after a while I decided to try again, used the uninstaller and reinstalled the desktop app.
This time it took it's time and has just started working again, rather inexplicably. I am now redownloading Photoshop with no aparent issues (yet).

I wonder if it could've been a conflicting update on my computer, as it was fresh off the assembly line when I tried to install the first time, so maybe the software/firmware had to catch up?

In any case, big thanks to all for suggestions and assistance, looking forward to using CC now it's working again! (Fingers crossed)

[algirdasv]

At first tried official uninstaller, but it completes with errors and not helping