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Adobe CC thinks my Local Hard Drive is a Network Location

Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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There is nothing, no page, no nothing about my Issue, except for an entry in the Documentation, which, unfortunately, doesn't help at all. This is one of the weirdest errors I've encountered with a program to date:

Whenever I want to install Illustrator on my new SSD, I get the error "Specified installation directory is a network location" with exit code/error code 176:

Exit Code: 176

-------------------------------------- Summary ----------------------------

  • 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message


Though, my SSD is a local drive connected with the standard SATA3 Cables - there's no networking going on at all over there.

The only thing I could think of here is, that I had them installed on another drive which then I had to remove and that messed something up. That said, I had to manually delete all the entries in the Registry as the program (Illustrator) was still shown as Installed, but couldn't be launched as the drive was missing. I can install other products fine, I *have* changed my Temp and Program Data folders to the new Drive I got as a replacement.

How do I resolve this? Thanks in Advance!

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correct answers 1 Correct answer

Community Beginner , Mar 12, 2017 Mar 12, 2017

Alright, I did, infact, get an answer.

The thing is, Adobe still has a copy saved in the registry as "installed", yet the harddrive it was on isn't in the computer anymore.

Here's what you'll have to do:

Try to run the Adobe CC Cleaner Tool via this link: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

(or https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) And try to ""uninstall"" ALL products given there if these are the

...

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LEGEND ,
Feb 12, 2017 Feb 12, 2017

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What OS are you using?

Is the drive connected to a port that is set as a RAID array?

Is the drive connected to a port that is not included in the standard Chipset, IE on a port that is included in an add-on chip?

When was the last time you rebooted your system?

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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Im using Widnows 10, my Drives arent set up as a raid. They are connected to the standart chipset via SATA III, I didn't change anything there.

It's worth noting that this only happens to Illustrator, Photoshop and Dreamweaver as far as I'm aware now.

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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It seems I can't edit threads, and I dont know why this question was marked as "might be answered", but the problem remains. Also, I frequently reboot my system (every 12h-24h)

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

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I dont know why this question was marked as "might be answered"

I fixed it.

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

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You didn't

but the problem remains

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

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https://forums.adobe.com/people/Merlin+Reza+Druzinec  wrote

You didn't

but the problem remains

I meant that I marked it as "unanswered' instead of "assumed answered."

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Community Beginner ,
Feb 13, 2017 Feb 13, 2017

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I meant that I marked it as "unanswered' instead of "assumed answered."

Thank you! I think i got that wrong, I was tired at the time.

Could be you have some other system on your LAN that is mapping that drive over the network and maybe you have Remapped it from your system as a networked drive from the other system.

I thought about that too, but this PC isn't connected to any other Network, only to the router (internet) and not bridged to anything else than that.

Additionally, this *only* happens to Illustrator and Dreamweaver, InDesign and others could be downloaded without any problem. If this was a drive-specific problem, and there only is one path to install these apps on, then it shouldn't work for anything else than that.

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LEGEND ,
Feb 12, 2017 Feb 12, 2017

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Something on your specific system is causing that drive to appear as a networked drive to the Adobe apps.

Could be you have some other system on your LAN that is mapping that drive over the network and maybe you have Remapped it from your system as a networked drive from the other system.

Also the thread has been reverted to unanswered.

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Community Beginner ,
Feb 19, 2017 Feb 19, 2017

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This is some kind of bump, if there's no solution for this problem (apparently there is one other single person experiencing this too), then I'll bother the official Support and post the results here.

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New Here ,
Mar 10, 2017 Mar 10, 2017

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Did you get a userfull answer from the official support? I'm facing the same problem!

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Community Beginner ,
Mar 12, 2017 Mar 12, 2017

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Alright, I did, infact, get an answer.

The thing is, Adobe still has a copy saved in the registry as "installed", yet the harddrive it was on isn't in the computer anymore.

Here's what you'll have to do:

Try to run the Adobe CC Cleaner Tool via this link: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

(or https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) And try to ""uninstall"" ALL products given there if these are the ones you're facing your problems with. This will not uninstall any applications on your computer if done correctly (and if it does, it wouldnt be a huge problem, would it?), but rather remove any entries that CC still has in your registry.

Then proceed to install your new apps.

There are other ways that might help too, which the supporter mailed to me, but this one was the one that worked.

If it doesn't, please reply and I'll try to help you (and possible other victims of this annyoing bug) too.

Have a great day!

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Adobe Employee ,
Mar 17, 2017 Mar 17, 2017

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Moving the discussion to Creative Cloud Download & Install​ forum.

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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hello, it didnt work for me. can you help me? 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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@DelicateB 

 

what exactly are you trying to install?

what os/version?

are you trying to install to a non-default location?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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I'm trying to reinstall my adobe suite after an error 176, I followed all the uninstallation and cleaning instructions, restarted my mac (Ventura 13.1) then I reinstalled creative cloud. Yes its in a location other than the default one. In creative cloud I selected the installation location on my SSD the new "Adobe programs" file where I want to install them. I have always worked from my SSD and it has always worked but today a window opens and says "installation impossible at this location". Thank you for your quick reply!

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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there's no adobe suite compatible with ventura unless it's a recent subscription version of something that you're erroneously calling a suite.

 

but just to button this up, what exact adobe suite?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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By adobe suite i mean all the logiciels adobe, photoshop, illustrator, premiere pro, indesign, lightroom... 
i just updated today.. 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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i assume "logiciels" is a typo, but i don't know what it should be.  but if you mean you have a subscription to the adobe all apps plan:

 

follow each applicable step.  (eg, if nothing adobe is installed, you can skip the first steps and start at the cleaner).

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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sorry, i mean software. (adobe software -> Photoshop, illu, indesign, lightroom, premiere pro,...)

I have already tried this several times and the problem is solved for the error 176.

Now I can't put my SSD as a location for installation. Non default-location.  I still can't install photoshop and other adobe software in my SSD. This is the main problem. In creative cloud I selected the "installation location" on my SSD the new "Adobe programs" file where I want to install them, it says "installation impossible at this location". Does it have anything to do with being on ventura? 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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your ssd has to be internal with a compatible file system. ie, it has to be non-case sensitive. apfs is a good choice.

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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My SSD is in exFAT because i work on mac and windows. I use this one since 1 year and it never did that. Is it possible that photoshop now doesn't support exfat on mac? I managed to choose my SSD a few weeks ago. i really don't understand. And he is non-case sensitive. highlighted in purple in the screen

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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is your ssd your c drive?  if not is it an internal drive?

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Community Beginner ,
Dec 18, 2022 Dec 18, 2022

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i am on mac so there is no C or D drive but my SSD is like my D drive that i use for working on adobe software

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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are you installing adobe apps on the same drive as the one that your os is on.

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