Participant

Answered

Adobe CEF Helper Crashes daily on Mac

Forum|Forum|8 years ago
October 24, 2017
5 replies
16892 views

I've been getting this error (at least) daily

Process: Adobe CEF Helper [622]

Path: /Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper

Identifier: Adobe CEF Helper

Version: 4.3.0.256 (4.3.0.256)

Code Type: X86-64 (Native)

Parent Process: Creative Cloud [515]

Responsible: Adobe CEF Helper [622]

A little more info

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

I'm on a (late 2013) Mac Pro, running High Sierra (10.13), it's been going on for a while -- I also saw it on 10.12

Any ideas? It doesn't seem to be impacting anything. The only thing I can think of that might be unusual about my configuration is that I used to have Lightroom installed, but removed it.

Creative Cloud

Correct answer kglad

do you have anything cc installed?

if yes, update your cc desktop app.

if not,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

F

frank_coppola

Known Participant

I did a clean install wipe of my hard drive because apple said to .... since I am having daily crashes (35min) now i notice that alot of the crashes are due to adobe so. still having issues and did all the updates as well as uninstall reinstall both adobe and apple are sucking at this point 10.15.5 OS

C

crimsonsky89

Participant

I'm on an Early 2015 Macbook Pro 13" Retina, with 8GB of memory and I never had a problem with this specific service before, but it's been crashing my MBP almost daily for months now! I have an after market hard-drive (and OWC Aurora X2) so I thought maybe that was the issue. It randomly started happening, and it's still random. It'll even happen when I'm not using Photoshop at all! I use Photoshop very lightly, and I have CC.

I've already wiped my machine, installed a full backup from time machine--same issue. I wiped the machine and then only recovered select files that I wanted--same issue. That's including a completely fresh install of CC after having wiped the machine clean and started over.

I'm not really sure what to do... I thought that was a hard drive issue, but is it really worth deleting everything and going back to the Apple HD just to see? The Apple HD is only 128GB, that'll barely give me enough room... hmm 🤔 🤔

cvillepete

Participant

My macOS Sierra is having serious issues with this program. The machine is also performing poorly. These reports are fairly recent so I hope Adobe is noticing that something is off with their software. @Adobe consider "Stability" and "Compatibility" your highest priority if you need some "new features" to work on.

KGMarshallIP

Participant

Adobe CEF Helper has stopped working. August 29, 2018

Software: Adobe Creative Suite - latest version

Computers: HP G1 desktops and Lenovo T460 laptop

Solidstate hard drives w/ 8gigs of RAM

Windows 7 64bit

Hi everyone. I work at a mid-sized law firm with 6 users who have Adobe Creative Suite installed. 4 of them have been getting this error for a few weeks now but I cant determine when the problem really started because it wasnt initially reported.

I have uninstalled all applications on 2 computers and reinstalled the suite. 2 days later the same error came back. I contacted Adobe Chat support and they were not able to help. I contacted my software vendor and they put me in touch w/ a higher support rep in India. She connected to my machine and noticed some errors so we removed all apps again. She ran a 'Cleanup Tool' that completely removed registry settings and we deleted the Adobe folders in Program Data, Common and Program Files. We could not delete the Adobe folder in Program Files x86.

We downloaded CC again and reinstalled Photoshop, Illustrator and Acrobat. So this would be a 3rd installation on this machine. Less than an hour later the error came back. The user did not have any Adobe applications open.

Anyone suggesting to remove and reinstall the applications to fix this is 100% wrong.

I'm going to try to delete or rename CEFHelper.exe to see what that does.

ianb10704575

Participant

I've been having intermittent crashes on my iMac for a while: sometimes no crash for days or even weeks, sometimes 3-4 times a day.

Yesterday, I did the complete uninstall and clean routine recommended above, took the extra step of finally updating my iMac to High Sierra, and then reinstalling Adobe CC.

I have crashed 3 times today, and each crash report points to Adobe CEF Helper.

And how is this question "answered" if the OP tried the solution but still crashes?