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-Mal-
Participant
March 25, 2021
Question

Adobe cloud app corrupt ? cannot connect to servers.

  • March 25, 2021
  • 1 reply
  • 532 views

Hi

I am living in Greece and since yesterday I can no longer connect to Adobe servers. I have tried this https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

The fix didn't work and trying to re-install dosn't work, I just get a spinning circle that eventually times out. I am beginning to think that Greece may be geoblocked as I had to use a VPN to connect to the help site! Is there any way to contact Adobe to sort this out? I can't afford to phone the USA!  I have checked the hosts files and nothing in there either. Any suggestions other than cancel my account (although that is an option!)

Error code 1: Installation failure

Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 25, 2021

Please see here: How to fix errors when installing the Creative Cloud desktop app (adobe.com)

 

If this doesn't help, I would recommend a clean reinstallation.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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-Mal-Author
Participant
March 25, 2021

I cannot reinstall anything.

I can only connect to adobe login via a VPN

I can only think it is geolocked (I subscribed in UK but am now in Greece)

I have the same problem on both my desktop and laptop.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 25, 2021

... I subscribed in UK but am now in Greece...

In this case you should take a look here:  Change the country associated with your Adobe ID

 

If you have a active subscription you have to connect the Adobe support.

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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